Opportunity for English speakers in customer support (Ref. No.: English - Brno)

ManpowerGroup s.r.o.

Place of work
Brno - City
Contract type
full-time
Start date
agreement
Salary offered (gross)
24 - 30 000 CZK + bonuses

Information about the position

Job description, responsibilities and duties

- Answer in-coming support related phone calls as the first line of contact for the company
- Provide support for U VERSE products
- Maintain positive customer satisfaction and relationship
- Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Employee perks, benefits

- International environment and modern offices
- 5 weeks of vacation
- Intensive training lasting 3 weeks
- Contribution to pension insurance
- Meal tickets
- Sick-days
- Other possible training and development

Information about the selection process

Are you interested? Send me your CV in English!

Company on whose behalf the position is being filled

Telecommunications

Our top of the range product called U VERSE (home phone connection, digital TV, fiber optic internet) has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we've been looking for.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- Advanced spoken English B2-C1 level - must have
- Ability to work in 24/7 environment (Afternoon Shift, Night Shift based on the business need)
- Personal interview in Brno is required
- Basic knowledge of communication technology (e.g. INTERNET, TV, PHONE ...)
- Ability to interact with customers on the phone during problem determination process

Advertiser

Brief description of the company

Through a network of over 22 offices, we provide staff (more than 4,500) for around 800 clients. With employment opportunities in the public and private sector, on both a permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. Solutions include permanent and temporary positions, holiday, maternity or sick cover, through to large workforce transformation and outsourcing contracts.

Company address

Manpower
Na Florenci 2116/15
110 00 Praha 1
http://www.manpower.cz

Contact

ID: 3148033   Datum zveřejnění: 17.8.2017