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Remote IT support L1/L2 | german C1 must-have
Praha, Česko
Popis pozice
Join our dynamic international company, specializing in IT and engineering solutions across EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA. We're on a mission to deliver top-notch services and innovation to industry clients. If you're eager and adaptable, consider joining our Prague team to shape our IT and company values. Be part of our journey!
- Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products.
- Recording end user problems within the ITSM tool.
- Following predefined procedures and maintaining knowledge resources.
- Overseeing and monitoring the progress of ticket resolution to manage backlog effectively.
- Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials.
- Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution.
Profil kandidáta
- Proficiency in German and English for daily communication; knowledge of other languages is a plus
- Advanced expertise in MS Office applications
- Strong analytical abilities, particularly in troubleshooting
- Effective communication skills
- Keen attention to detail and adept at multitasking
- Team player
Nabízíme
- Diverse array of activities, tasks, and projects
- Long-term projects for high stability
- Flexible work arrangements
- Minimum of 5 weeks' vacation
- Sickdays
- Sodexo vouchers
- Special occasion vouchers (Birthday, wedding, and new-born surprises)
- Participation in wellness programs, including a MultiSport card
- "Fishing for Friends" referral program
- Refreshments provided in the office
- Opportunities for continuous professional development and career growth
- Friendly and globally-oriented work environment
- Company-sponsored events
Benefits
- Meal vouchers
- Sick Days
- Extra vacation
- Multisport Card Contribution
- Czech language not required
- Educational courses and trainings
Kontakt
ManpowerGroup s.r.o.
Eva Picková
Eva Picková
ID: 4795140
Datum zveřejnění: 28.3.2024
2024-03-28
lokalita: Praha Pozice: Specialista technické podpory/IT Společnost: ManpowerGroup s.r.o.
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