IT Helpdesk Support Specialist with German - Junior friendly!

• Provide technical support for hardware, software, and mobile devices


• Document user issues meticulously in ITSM tool


• Adhere to processes and update knowledge documents


• Manage ticket backlog


• Drive continuous service improvement


• Collaborate closely with onsite IT technicians

• Fluent in German and English


• Proficient in MS Office apps


• Strong problem-solving skills


• Effective communication


• Detail-oriented and able to multitask


• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects


• Flexible working conditions


• Minimum 5 weeks of vacation


• Paid sick days


• Meal vouchers


• Vouchers (B-day voucher, wedding, and newborn surprise)


• Contributions to wellness programs (multisport card)


• Refreshments in the office


• Further development and professional advancement


• Friendly and international working environment


• Company-sponsored events


• Competitive salary and various benefits

Benefits

• Option for Remote Work


• Meal vouchers


• Sick Days


• Extra vacation


• Flexible Schedule


• Multisport Card Contribution


• Partial Remote Work


• Czech language not required


• Educational courses and trainings