Implementation Engineer

Our partner is the world's premier voice, video and data communications company, serving consumers, businesses
and government. Backed by the research and development capabilities of its Labs, the company runs the world's
largest, most sophisticated communications network, and is the largest cable operator in the U.S. The company is
a leading supplier of data and Internet services for businesses and offers outsourcing, consulting and networking-
integration to large businesses.
The Implementation Engineer (IE) is to provide the engineering functions to implement Unified Communication &
Collaboration (UCC) features and technical support on a site basis deployment for voice gateways. The role is
based within the Shell Life Cycle Management team within our client.

Responsibilities:
- Provide technical support and feedback for on-site implementations including remedial actions
- Review design and implementation documents and provide input if necessary
- Request DNS changes, IP addresses, and VLAN's to be implemented and LAN ports enabled
- Request firewalls to be updated for new service, tests circuits with suppliers, test gateway configuration
- Liaising with customer local site contacts for testing and remediation if needed
- Request and get approval for Commit to deploy and raise technical change requests, for installations and service migrations
- Pre-install meeting attendance and resolve issues from pre-install meeting
- Support equipment installation remotely and document implementation schedules
- Liaise with other 3rd parties to assist in migrations and testing
- Support migrations, first day of operations, providing support for on-site staging when needed
- Quality assurance of all analogue lines and hard phone information
- Support testing of mediation server (support Server Hosting team when needed)
- Provide implementation and change plan to third parties
- Reporting and providing feedback to management
- Providing technical details for support organization: drawings and design documentation
- Manages all technical interfaces within the agreed stage gate delivery model and acts as a technical consultant to all parties.
- Coordinates and oversees technical activities with Vendors, Customer, on-site support, other bundle supplier, Telco providers, etc.
- Take on-hours/off-hours calls to assist in resolving a production voice issues/outages

Requirements:
- Knowledge of traditional TDM Voice / telephony and IP telephony (including signaling, protocols and
codecs)
- Knowledge of Microsoft OCSR2 or Lync voice solution (MS Active Directory and Server knowledge
beneficial)
- Basic knowledge of networking (practical experience beneficial)
- Understanding of enterprise architectures, routing, and transport protocols
- Good knowledge of the Telecommunication market
- Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment