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Service Delivery Manager / Project Manager
NATEK SLOVAKIA, s.r.o.
Place of work
Brno - City, District Ostrava
Brno - City, District Ostrava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
We are looking for experienced Service Delivery Manager / Project Manager who will be responsible for the management of a large size or complex service delivery/deliveries, ensure sufficient service warranty, co-ordinate daily service activities and will be able to form basic resource plans. He / She will be proposing plans for future development of the service offering and identify areas of improvements in service delivery and processes.
Responsibilities:
- Coordinate the Standard Service delivery with full E2E responsibility and within the defined Standard Service offering scope
- Ensure high quality of the delivery and operations and meeting the SLAs set for the service offering
- Bring Customer focus to the standard delivery and engage other Service Managers cross SA into collaboration in the Standard Service scope
- Understand the influence of your units specific standard service in context of the Customer (Business) Service package
- Ensure the core operational processes (IM, PrM, ChM) in the Standard Service scope
- Be active in SCSI control points and acceptance of the Customer Service implementation
- Support in both new sales and add-on sales
Requirements:
- At least 3 years of experience with Project Management / Service Management
- Experience with Continuous Service Management (nice to have)
- Understanding of the Service model, SLA processes
- Experience with working in international environment / team
Responsibilities:
- Coordinate the Standard Service delivery with full E2E responsibility and within the defined Standard Service offering scope
- Ensure high quality of the delivery and operations and meeting the SLAs set for the service offering
- Bring Customer focus to the standard delivery and engage other Service Managers cross SA into collaboration in the Standard Service scope
- Understand the influence of your units specific standard service in context of the Customer (Business) Service package
- Ensure the core operational processes (IM, PrM, ChM) in the Standard Service scope
- Be active in SCSI control points and acceptance of the Customer Service implementation
- Support in both new sales and add-on sales
Requirements:
- At least 3 years of experience with Project Management / Service Management
- Experience with Continuous Service Management (nice to have)
- Understanding of the Service model, SLA processes
- Experience with working in international environment / team
Employee perks, benefits
- Working on international projects
- Interesting and dynamic job in modern IT environment
- Motivating salary and benefits package
- Professional trainings and certification
- Excellent professional development and growth possibilities
- Opportunity to realize your creative ideas
- Interesting and dynamic job in modern IT environment
- Motivating salary and benefits package
- Professional trainings and certification
- Excellent professional development and growth possibilities
- Opportunity to realize your creative ideas
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Number of years of experience
3
Advertiser
Brief description of the company
Join one of the most sought-after companies that specialize in IT outsourcing business.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.
Number of employees
500-999 employees
ID: 1866484
Datum zveřejnění: 12.9.2014
2014-09-12
lokalita: Brno - City, District Ostrava Pozice: IT Manager, IT Project Manager, Project Manager Společnost: NATEK SLOVAKIA, s.r.o.