IT Support Analyst

If you would like to work in an innovative environment and learn about new technologies, come grow with us as a CRM Support Analyst and become a key player of the IT Team. Your responsilities would cover following areas of company IT operations: User Support, User Training, Data Quality Business Process Management and Strategy Planning.

RESPONSIBILITIES:
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
- Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
- Provide support for the testing of new and existing versions of CRM Application.
- Field incoming incident and problem tickets from end users to resolve CRM application issues within servers, databases, and other mission-critical infrastructure components.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved, up-date and maintain knowledge base and known error DBs.
- Coordinate with department heads to assess departmental application training needs and objectives.

- work in international environment
- possibility to grow and develop your career
- analytical work in IT field