Business Process Analyst/ Analytik podnikových procesů

Business Process Analyst

Business Process Analyst (BPA) provides basic support of the CZ, SK, HU, PL business application portfolio in dedicated functional areas - Telesales & CRM application, Data warehouse & COGNOS reporting and Mobile sales application. The job holder is responsible for application support and participates in projects within his/her functional area. BPA manages the entire lifecycle of assigned service tickets except changes and new developments. Provided services mainly consist of analyses of incidents, solution testing and user training.


Responsibilities:

Application Support
* Provide basic day-to-day support in a dedicated business application portfolio
* Resolve technical incidents in a close cooperation with internal and external partners
* Perform analyses of identified incidents and proposes on-time resolutions
* Perform system testing and conduct trainings for business users
* Maintain technical documentation

Projects Delivery
* Serve as a project team member under guidance of Business Process Expert (BPE) or senior BPE
* Follow instructions of the project manager and act in according to project requirements
* Follow PepsiCo methodology standards when participating projects

Application Development / Enhancements
* Collect information on new requirements from business community
* Assist BPE and senior BPE in finalization of business requirements and solution design
* Cooperate on new developments testing and training
* Overtake newly developed solutions in a dedicated functional area


Job Skills Requirement:

* At least Secondary education, Bachelor's degree in Economy, IT management, Computer Science, or a related discipline
* Good verbal and written communication skills
* Ability to work a dynamically changing environment
* Basic analytical and problem solving skills
* Basic understanding of FMCG business processes
* Customer oriented
* Willing to adjust to flexible working time and location
* Basic knowledge of SQL programming
* Basic Experience with SAP R/3 system
* Overall knowledge of computers, operating systems, office
* Project team member experience
* English language : Upper-Intermediate
* Experience with working in a multinational environment


Our Offer:

* Employement contract at the 2n biggest food company in the world
* A great opportunity for personal, professional and career development
* Corresponding financial evaluation
* Dynamic and friendly working environment in Prague 9
* Extra holidays, drinking package in the workplace
* Allowance for meals in the company canteen
* Contribution to life and personal accident insurance
* Discounts on company products
* Corporate events, conferences and training
* Medical care