Customer Service Officer

Philips is the leading provider of lighting solutions and applications both for professional and consumer markets, transforming how lighting is used to enhance the human experience in the places where people live and work. Our ambition is to enhance life with light and thereby improve the quality of people’s lives.

Your challenge

Order management (order fulfilling, process check)

To manage and improve the complaints process

Your responsibilities

• Quotation management (stock information).
• Order management, teaming up with sales department, the project support group in more complex projects
• Internal counter parts of the sales rep, in more complex projects teaming up with other disciplines (e.g. the project support group / logistic coordinator).
• Management of commercial relationships with customers. Handle their requirements and manage their orders up to day and including the delivery process in a pro-active way.
• Monitoring and corrections of orders based on customer requests.
• Releasing goods from the SAP to the logistic provider and their timely delivery to the place of destination.
• Purchase orders creation and control.
• Direct deliveries management from vendors.
• Cooperation in PIPO - Product codes activation/ deletion
• Providing with information to sales department and customers about order status, delivery terms and their changes.
• Checking SAP operations as well as other needed operations in other programs (Lumen, Helios, CRS, and Salesforce.com).
• Customer complaints handling including C/N and D/N creation.
• Daily, weekly, monthly and upon request various types of reports and analyses creation and maintenance using SAP, Helios and related systems.
• Technical complaints handling (CRS)
• Operational management of returns at collection point within provider in Czech Republic / Slovakia

Critical Experiences:

• Minimum Secondary education
• Czech Language – Native or Fluent. English Language (intermediate)
• MS office (user), SAP is an advantage

Our offer

You will be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in lighting. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working. At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences.