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Customer Support Specialist

Piano Software, s. r. o.

Place of work
Štefánikova 14, Bratislava

Contract type
full-time, trade licence

Start date
01.08.2015

Wage (gross)
1000 - 1000 EUR/month

Information about the position

Job description, responsibilities and duties

The Customer Support Specialist primarily will be responsible for ensuring that subscribers who have signed up with a Piano Media National, experience the highest and most professional level of support once they have paid for the service. The role will involve managing day-to-day requests, questions and issues from subscribers and working with other departments to meet subscriber needs.

Employee perks, benefits

- International team based in Bratislava and New York
- Subsidised language courses
- Working from home on occasion
- Flexible hours

Information about the selection process

Piano Media with Press+ is the world’s largest provider of digital subscription services. We offer the latest online media payment platform technology plus our experts across two continents can help with digital subscription growth strategies; advanced analytics interpretation; data sharing for benchmarking and best practices from the more than 630 websites that use our software globally.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Polish - Advanced (C1) and English - Upper intermediate (B2)

Personality requirements and skills

- Polish Language is a requirement.
- Familiarity with overall landscape of the journalism and publishing industry will be beneficial
- Ability to solve problems dynamically and creatively
- Detail-orientated and able to manage several tasks at once
- Excellent writing skills
- Strong interpersonal and communication skills including a firm and patient demeanour
- Proficient in MS Office Suite (including Word, Excel and PowerPoint)

Advertiser

Brief description of the company

Piano is a fast-growing enterprise SaaS company with operations in Philadelphia, New York City, Buenos Aires, Amsterdam, London, Oslo, Paris, Berlin, Singapore, Tokyo, and elsewhere globally. We provide enterprise software and strategic services to the world’s leading media companies, including NBC Universal, the Economist, Dow Jones, BBC, Techcrunch, Bloomberg, Le Parisien, Gannett, Mainichi Shimbun, and more than 400 other clients. The company is now at an inflection point as it aggressively moves into other industries outside of media. Our software and services enable these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.

Number of employees

250-499 employees

ID: 2160679 Datum zveřejnění: 29.6.2015 lokalita: Bratislava Pozice: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: Piano Software, s. r. o. Základní složka mzdy (brutto) a další odměny: 1000 - 1000 EUR/month