Customer Service Officer

Retail / Customer Care – Prague


Job Title: Customer Service Officer
All applications must be made in English, interviews will be conducted in English

Job Overview
We are a long well established International Retail Group based in London, with a renowned brand. We are currently looking for a Customer Service Officer with previous background in sales/customer service/security to work in an exciting location in Prague.
Main Duties & Responsibilities:
The Company prides itself on its commitment to provide a customer centred service to all new and existing clients, whilst continuously maintaining a high level of professionalism, confidentiality and security.
You will be liaising with clients on a one to one basis, answering their queries and requests, and will need to be friendly and approachable to ensure all client relationships are established and maintained.

Your duties will include:
• Providing a first class customer focused service & securing great customer retention
• Ensure correct documentation at commencement and making amendments when required
• Customer validation through the contact of vendors
• Assist probate attorneys and revenue officers when required for audits
• Stringent security checks including documentation and identification
• Preparation and overseeing of contract rental agreements
• Issuance of boxes, ensure correct procedures at all times.
• Remittance of fees
• Accurate financial recording & Administration

You will be expected to keep accurate records by retaining signature cards, rental agreements, payment receipts, and access logs. Security is paramount, vigilance, observation skills and an aptitude for detail is required to complete and execute documentation or identification in an accurate manner.