Tech Support engineer

For our client, an international company which is a leader in IP networking with a proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions, we are looking for suitable candidates for the position of Tech Support engineer.

Job description:
• Serve as point of contact for Customers, work seamlessly with the Project / Service Manager and account team to achieve given customer goals
• Communicate effectively (both written and verbal) to management / customer(s) in clear concise, honest way relative to all activities, plans, escalations, schedules etc.
• Maintain skills on current and legacy platform and applicable technologies as well as identifying, engaging and training for needs of future platform/releases/applicable technologies.
• Act as expert on assigned customer networks. Will create procedures and activities related to installation, upgrades or patches as needed.
• Develop Test Plans, MOPs, technical alerts and field notices to communicate critical information required to test and support the product
• Develop documentation required to support customer project activities as directed by management.
• Implement and support remotely any activities/tasks related to field activity being performed
• Work/test in lab as needed.
• Develop customer relationships. Participate in customer conference calls. Will require regular interaction with customer personnel to carry out testing activities or facilitate trouble resolution.
• Participate in isolation of faults to hardware/software root cause and engage other engineering resources as needed.
• Report and communicate service activity to the Service Manager and or Team Leader in the appropriate format as directed.
• Direct and assist in escalating vendor field problems.
• Participate in the shift rotation to ensure coverage from 8:00 till 24:00 (CET/CEST)


If you are interested in this offer, please send us your structured CV to e-mail address [email protected].
We will contact you as soon as possible. Please write the name of the position in the e-mail subject.
Candidates, who are not suitable for the position will not be contacted by the company PŘEDVÝBĚR.CZ

We offer:
• background of a stable and perspective international company
• Full time employment
• notebook, cell phone
• meal tickets, refreshments on workplace
• flexible working hours
• extra holidays
• English lessons
• Relax zones (foosball, x-box,…)
• insurance

Informační technologie, počítačové programování, webové portály

For our client, an international company which is a leader in IP networking with a proven expertise in delivering secure, reliable and scalable next-generation infrastructure and subscriber solutions, we are looking for suitable candidates for the position of Tech Support engineer.