Service Delivery Manager

PŘEDVÝBĚR.CZ s.r.o.

Místo práce
Praha
Druh pracovního poměru
plný úvazek

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

Main responsibilities:

• To be a partner with US Delivery Team to deliver world class customer service and quality services
• Act as POC for Service Recipient
• Manage communications between Operations and Service Recipient
• Act as a process advocate supporting Virtualization Operations (Citrix)
• Daily, weekly and monthly reporting as required
• Monitor KPI & SLA adherence
• Evaluate and challenge proposed processes to ensure their efficiency, quality, and completeness
• Able to work independently to manage multiple prioritized work streams simultaneously
• Incident Ownership and Assignment
• Incident Response and Updates
• Service Target Achievement
• Gathering, analysis, reporting, and management of customers incident, problem, change, knowledge and configuration requirements
• Incident / Queue Management
• Identify trends implying a new problem and following proper escalation
• Assist US SDM with assessing information, raise change requests as needed and with documentation of known root cause and workarounds
• Ensure that any changes to the Quality Assurance (QA) and Production environments follow the process and they are deemed controlled environments by our customers
• TAS assignment and implementation pertaining to changes
• Assist US SDM with periodic audits to review content of published articles
• Recommendations for creating/editing/retiring knowledge articles
• Ad-hoc project participate as needed
• Call deputy for US Service Delivery Manger as needed
• Maintain job knowledge by studying current ITIL best practices and techniques


If you are interested in this offer, please send us your structured CV to e-mail address predvyber@predvyber.cz

We will contact you as soon as possible. Please write the name of the position in the e-mail subject.

Candidates who are not suitable for the position will not be contacted by the company PŘEDVÝBĚR.CZ

Zaměstnanecké výhody, benefity

We offer:

• Full time job or possibility to work on ICO
• Possibility to start inmmediately
• Possibility to work as home office
• Corporate laptop and mobile phone
• meal vouchers 100 CZK
• contribution to pension supplementary insurance CZK 2,500 / month
• 25 vacation days
• 5 sickdays
• The place of work: Prague

Společnost, pro kterou je pozice obsazována

Informační technologie, počítačové programování, webové portály

For our client, company, which provides IT consultancy and support services to big companies and small and medium business worldwide, we are looking for suitable candidates for the position Service Delivery Manager (Virtualization Operations).

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

středoškolské s maturitou
nástavbové/vyšší odborné vzdělání
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

Osobnostní předpoklady a dovednosti

We require:

• Excellent written and verbal communication skills
• Ability to act as a credible and professional public face to customers
• Flexibility to adjust schedule to join TCs outside normal business hours
• Minimum 3-5 years of experience in Information Technology
• Good technical knowledge of Microsoft Windows environment fundamentals (Server, SQL, Active Directory etc.)
• Basic understanding of Citrix Virtualization (XenApp, XenDesktop)
• Must have at least basic knowledge of Project Management concepts
• Must have at least basic ITIL foundation knowledge, ideally strong in ITSM with some years of experience in managing IT Services
• Must be ready and willing to commit to continuous education, certification and self-improvement
• Must have a willingness and ability to learn new tools and concepts to solve challenging problems
• Exceptional critical thinking and problem solving skills

Inzerující společnost

Stručná charakteristika společnosti

Jsme ryze česká společnost, která již 8 let poskytuje personální služby.

Společnost je držitelem povolení ke zprostředkování práce.

Adresa společnosti

PREDVYBER.CZ
Na Kozačce 7/1289
120 00 Praha 2
http://www.predvyber.cz
ID: 2886435   Datum zveřejnění: 11.1.2017