Support Engineer

PŘEDVÝBĚR.CZ s.r.o.

Place of work
Bratislava region, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

• Taking ownership of technical customer requests and provide support for a product or solution using telephone, email, communities or chat
• Independently applying acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions
• Performing troubleshooting by recreating a customer scenario
• Understanding and accurately documenting product questions (in-depth analysis
• Identifying complex or high impact issues
• Proactively enable customer self-service
• Contributing and updating content in the knowledge base, external forums and user communities in order to enable customers to self-serve
• Educating the customer on how to leverage self-service
• Effective time management
• Maintain knowledge of Support policies, procedures, tools and systems; including Engineer Handbook guidelines


Job-Specific Authority and Scope:
• Generally working without consulting their manager.
• Independent decisions are made daily - Working with the customer and CA resources to meet customer objectives, determining priorities of customer issues, recommending solutions to customers
• Typically has no derict reports, no total staff
• Typically has a global geographic focus and does not manage a budget

Employee perks, benefits

• Possibility to work in an international company
• Rich benefits system
• Working in a modern environment
• Place of work: Bratislava

Information about the selection process

For our client, company creating software that helps companies and their business, we are looking for suitable candidates on the position Support engineer.
This position is responsible for providing front-end technical support to customers and proactively enabling customer self-service.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Creating software

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Preffered Education - Bachelor's Degree or global equivalent in Computer Science or related discipline
• Communication English knowledge
• 2 or more years of related professional experience
• Must be proficient with the CA product or solution that they will be supporting, in the case of a new hire or product reassignment, the Support Engineer will be expected to make use of their previous experience (CA products or external experience) to establish Support Engineer level proficiency.
• Proficient customer service skills.
• Excellent communication skills; written, verbal and social media.
• Ability to perform troubleshooting and apply analytical skills in complex environments.
• Possessing good teamwork skills.
• An ability to handle and resolve high pressure situations.
• Preferred - Appropriate certifications such as 100 level (or equivalent) knowledge of a CA product, or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix,SMP/E, CNE, etc.)

Advertiser

Brief description of the company

HR consulting, job brokerage.

The company is a holder of a licence to offer recruitment services.
ID: 3162963  Datum zveřejnění: 17.8.2017