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Senior process analyst
Randstad HR Solutions s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
For my client in Prague - medium size international company specialized in IT outsourcing for large scale corporations, I am looking for Senior process analyst with experience in creating process documentation for service management.
Job description
• Documentation of process and work flows
• Facilitating workshops with SME's
• Development of clear and detailed process maps and business requirements
• Identifying issues and risks
• Identifying the current state of processes;
• Facilitating stakeholder groups to consensus regarding new process designs
Desired profile
• 8 years of experience in similar role
• Strong background in service management processes - ideally from large scale organisation
• ITIL certification advantage
• Experience with Service Management process development in complex organization (incl. interviews and workshops with service owners, process description and document writing)
• Excellent communication and technical writing skills
• Fluent in English
Job description
• Documentation of process and work flows
• Facilitating workshops with SME's
• Development of clear and detailed process maps and business requirements
• Identifying issues and risks
• Identifying the current state of processes;
• Facilitating stakeholder groups to consensus regarding new process designs
Desired profile
• 8 years of experience in similar role
• Strong background in service management processes - ideally from large scale organisation
• ITIL certification advantage
• Experience with Service Management process development in complex organization (incl. interviews and workshops with service owners, process description and document writing)
• Excellent communication and technical writing skills
• Fluent in English
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
Swiss based company with main operations in Prague, specialized in IT outsourcing.
Swiss based company with main operations in Prague, specialized in IT outsourcing.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Randstad is the second largest HR services provider in the world and has number 1 position in many countries. Our 28,000 employees work in 4,587 branches and inhouse locations to employ almost 567 700 people on daily basis.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Company’s services range from regular temporary staffing and permanent placing, to Inhouse services, search & selection, and HR solutions.
We are driven by our core values ‘to know, to serve, to trust’. We need to understand the present and future needs of our clients and candidates. The better we know our clients and candidates, the better we can match their needs and exceed their expectations.
Number of employees
150-199 employees
ID: 2309703
Datum zveřejnění: 30.10.2015
2015-10-30
lokalita: Prague Pozice: IT Analyst, IT Consultant, Process Manager Společnost: Randstad HR Solutions s.r.o.