Microsoft technician

Microsoft technician

Are you excited about opportuinity to travel globally? Are you excited by messaging services on O365 platform? Read on!

Job description

• Performs the support, operational, monitoring and control activities of the Global Messaging Services Outlook Client Support and Exchange team, including all supporting components / tools / processes for proper operations.
Major Accountabilities
• Supports the Microsoft Outlook Client Software services and supporting components (i.e. – O365 Exchange Platform, LYNC, Windows 7 etc.) offered to customers inside and outside of Global Infrastructure Services.
• Provides daily support direction and communications to external support team members within area of responsibility.
• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
• Ensure effective collaboration between team members and other support teams within the GIS organization (i.e. – issues, resolutions, planned service interruptions etc.)
• Monitors operations status and provides detailed reports as appropriate.
• Adheres to all Company compliance processes and procedures.
• Provides fourth level support and operations for all Microsoft Outlook client primary and Exchange related issues.
• Ensures day to day operations (i.e., but not limited to performance monitoring, capacity management, event monitoring) of Outlook Client and supporting infrastructure (Exchange) and the necessary actions are taken.
• Identifies and resolves problems that may impact daily operations.
• Provides support and assistance to customers to identify and resolve technical problems.
• Escalates issues / problems to other internal/external support organizations as necessary.
• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
• Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
• Execute change management activities as required.

Desired profile

As this is a support and operational position the ability to work different shifts and provide weekend on-call support is required.

• 3 – 5 years of IT experience in operations and system management tasks, and creating PowerShell scripts.
• 3 – 5 years of extensive proven experience and excellent professional skills with administering/support/engineering
of Microsoft Outlook Client and related technologies (i.e. – Exchange, LYNC, Windows7/8 Network functionality.)
• 2 years of IT experience in supporting technologies like Active Directory and Network technologies
• More than 3 year experience supporting a globally spanned (international) environment
• Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up
• Ability to communicate effectively in speech and writing
• Proven track record working with multinational teams

Information technology, computer programming, web portals

International company based in Switzerland specialized in IT outsourcing.