Technical service desk L1 with German!

Reed is searching for candidates with fluent German and English to support one of our core client in Brno, Czech republic.


Job description:

1. Maintains a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products, in the area of design, functionality, technical specifications and support.
2. Provides Level I direct phone support to customers and partners on all product lines.
3. Provides escalations of cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
4. Provides technical training (Shadowing) for new Level 1 support personnel.
5. Responsible for self development of Technical skills, new products and producing training documents for other team members.
6. Process of any DOA (Defect on arrival) requests from customers.
7. Process any requests for upgrade of equipment, via the Upgrades Process.
8. Provides regular reporting on support cases as required by team leaders and management.
Specific Knowledge/Skills:


Essential

• Degree in Computer Science or experience in computer systems
• Upper intermediate English language
• Advanced German
• Strong Communications skills
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
• Autonomous, creative Team player in a multicultural environment


Desirable

• Previous experience in Support Center / Helpdesk environment.
• Networking and/or Wireless infrastructure skills
• Time management skills.
• Knowledge of Mobile computing technologies and Operating Systems
• Knowledge of remote tooling.


In case of interest, please don´t hesitate to send me your English CV.

You can also contact me via Linkedin: cz.linkedin.com/in/martinaglogarova/

The selected candidates will be contacted within 2 weeks from received application. By answering to this advertisement or sending your CV and other personal materials, you consent to the collecting, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

The offer:

• Competitive salary and target driven bonuses
• Satisfaction from executing a job that influences millions of other people
• Continuous training and development
• Language courses
• 5 weeks of vacation
• Pension and Life Insurance
• Health benefits
• Contribution to lunches

Information technology, computer programming, web portals

The successful candidate, who will work in this dynamic and growing company, should have some experience in computer systems and great communication skills.