Technical Adviser - German speakers

Reed is seeking speakers of German with previous Tech Support experience or IT background from high school or college. This position is at an international company established in Brno, Czech Republic. This would suit candidates with good understanding of computers, network, software, mobile devices and cloud based technologies.

In this role you would:
* Be the first point of contact for incidents and service requests logged by the end users
* Receive, log and manage tickets received via Phone/Email/Chat/web-forms
* Provide 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and mobile), network, applications and computer peripherals
* Prioritize requests and incidents based on impact and urgency by selecting severity level
* Escalate and coordinate unresolved tickets with the relevant technical teams located globally
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Create and update support documentation and knowledge base articles to assist other support staff and end users

Our client offers:
* Interesting salary package
* Joining bonus of 1,111 EUR (gross)
* 5 weeks of holidays
* Contribution to meal vouchers
* Initial training
* Interesting and responsible position in a growing international company
* Work in young and multicultural team
* Modern offices in the center of Brno, 2nd largest city of Czech Republic
* Relocation assistance for candidates from abroad

Other administrative and support service activities

International company