Customer Advisor with Languages

REED is seeking speakers of French + Italian, Spanish + Italian, Dutch or German for the position of Customer Service Representative at our client’s shared service centre in Brno, Czech Republic.

What is the job about?
• Solving customers’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.
• Communication with customers is mostly via email, if a phone call is necessary, it is short (3 – 5 minutes on average). It is not a busy call centre and the environment is very relaxed.

Who are the customers?
Shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistic companies, government institutions and others.

How does the team look?
The team composition in the customer service department is rather multinational and the age range is between 25 and 35. The size of the individual teams is around 10 team members and the atmosphere is very friendly with direct communication among the team members on a daily basis.

Our client offers:
• Continuous training and development, career progression opportunities
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen (all day)
• Multisport card for 250 CZK /month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, donations, ...)

Location: Brno, Czech Republic
Contract: Permanent
Starting date: Asap
Recruitment process: Face-to-face or phone/Skype interviews

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