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HRdirect Associate - English and German
SAP Services s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
In this role you would act as a contact person for most Human Resource enquiries and would handle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way. In this position you would deal with HR enquiries mainly via email and phone. One of the main tasks is also ongoing update of knowledge and policies in cooperation with other HR departments.
Daily tasks:
• Taking, investigating and resolving transactions on the helpdesk
• Logging all transactions on the SAP system, escalating, referring or closing calls as appropriate and resolving enquiries within agreed time frame
• Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers
• Work with other team members and share knowledge on various topics
• Explain and apply HR policies and procedures to advise and guide managers and employees.
• Understand and act according to the scope of services and Service Level Agreements for customers
• Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions
• Undertake tasks on the team`s daily task list as directed by the Team Leader
• Work early/late shifts to provide Service Desk Cover for the hours of 08:00 to 19:00
• Continuously improve your work and processes
Daily tasks:
• Taking, investigating and resolving transactions on the helpdesk
• Logging all transactions on the SAP system, escalating, referring or closing calls as appropriate and resolving enquiries within agreed time frame
• Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers
• Work with other team members and share knowledge on various topics
• Explain and apply HR policies and procedures to advise and guide managers and employees.
• Understand and act according to the scope of services and Service Level Agreements for customers
• Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions
• Undertake tasks on the team`s daily task list as directed by the Team Leader
• Work early/late shifts to provide Service Desk Cover for the hours of 08:00 to 19:00
• Continuously improve your work and processes
Employee perks, benefits
• Varied and interesting work in a young and dynamic team
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) or German - Upper intermediate (B2)
Personality requirements and skills
• 1 year of working experience in an SSC environment preferred
• Working experience in call centre operations preferred
• Project experience of advantage
• Work experience in virtual/remote teams preferred
• Work experience in international environment/Team/Global company preferred
• Fluent written and spoken German skills
• Fluent written and spoken English skills
• Any other language skills are an advantage
• Customer focused
• Quality driven and solution orientated
• Good communication skills, both written and verbal
• Ability to work with confidential information
• Flexible / adaptable
• MS Office (Excel, Word, Outlook)
• Customer Relationship Management system usage
• Database knowledge preferred
• Human Capital Management user experience
• SAP system knowledge preferred
• Customer Relationship Management system usage preferred
• Working experience in call centre operations preferred
• Project experience of advantage
• Work experience in virtual/remote teams preferred
• Work experience in international environment/Team/Global company preferred
• Fluent written and spoken German skills
• Fluent written and spoken English skills
• Any other language skills are an advantage
• Customer focused
• Quality driven and solution orientated
• Good communication skills, both written and verbal
• Ability to work with confidential information
• Flexible / adaptable
• MS Office (Excel, Word, Outlook)
• Customer Relationship Management system usage
• Database knowledge preferred
• Human Capital Management user experience
• SAP system knowledge preferred
• Customer Relationship Management system usage preferred
Advertiser
Brief description of the company
As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ID: 1784094
Datum zveřejnění: 26.10.2015
2015-10-26
lokalita: Prague Pozice: Administrative Worker, Official Společnost: SAP Services s.r.o.