HRdirect Associate - English and French

SAP Services s.r.o.

Place of work
Radlická 714/113a, 158 00 Praha 5, Nové Butovice, Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

In this role you would act as a contact person for most Human Resource enquiries and would handle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way. In this position you would deal with HR enquiries mainly via email and phone. One of the main tasks is also ongoing update of knowledge and policies in cooperation with other HR departments.
• Taking, investigating and resolving transactions on the helpdesk.
• Logging all transactions on the SAP system, escalating, referring or closing calls as appropriate and resolving enquiries.
• Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers.
• Work with other team members and share knowledge on various topics.
• Explain and apply HR policies and procedures to advise and coach managers and employees.
• Understand and act according to the scope of services and Service Level Agreements for customers
• Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions.
• Undertake tasks on the team`s daily task list as directed by the Team Leader
• Continuously improve your work and processes

Employee perks, benefits

• Varied and interesting work in a young and dynamic team
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)

Personality requirements and skills

• Min.1 year working experience in administration preferred
• Project work experience is an advantage
• Work experience in virtual/remote teams preferred
• Work experience in international environment/Team/Global company preferred
• Successful completion of secondary level
• MS Office (Excel, Word, Outlook)

Advertiser

Brief description of the company

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ID: 2100279  Datum zveřejnění: 30.4.2015 
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