Accounts Receivable Collector – English and French

SAP Services s.r.o.

Place of work
Radlická 714/113a, 158 00 Praha 5, Nové Butovice, Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

SAP Business Services Centre Europe (SAP BSCE) provides various support services within F&A and HR Service Lines to SAP subsidiaries in Europe, Middle East and Africa region. The SAP Shared Services Organization contributes to the overall success of SAP worldwide by enabling all managers and employees to focus on their core activities through delivering excellent support and services. This role within the team is based on phone communication with customers in order to reassure payments. The main tasks are proactive calling and contact to customers, set up good relationship with customers, maintaining the results of the contact to the system. Very important in this role is interaction and communication with other team members and managers in an international environment, and as such require advanced communication and language skills.


• Proactively call customers to reassure the time of invoice payment.
• Perform monitoring and collection of receivables
• Manage open items incl. overdue receivables
• Investigate billing discrepancies and respond to external queries
• Support the hotline (incoming calls) – abandoned rate

Employee perks, benefits

• Varied and interesting work in a young and dynamic team
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)

Personality requirements and skills

• Excellent “Customer Focus” approach
• Independent communication and negotiation with client
• Excellent communication skills on phone
• Ability to deliver daily collection calls
• Ability to work under pressure
• Ability to work in an international enviroment
• Strong attention to detail
• Strong will to deliver excellent quality
• Willingness to learn and improve
• Team spirit contribution
• Knowledge and Independent support at least two countries (independent = independently solve situations)
• Knowledge of SAP FI module
• Ability to work in international teams
• Accounting knowledge
• Written and spoken English and French
• Accounting and collections knowledge

Advertiser

Brief description of the company

As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ID: 2142926  Datum zveřejnění: 15.6.2015