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External Workforce Consultant
SAP Services s.r.o.
Place of work
Radlická 714/113a, 158 00 Praha 5, Nové Butovice, Prague
Radlická 714/113a, 158 00 Praha 5, Nové Butovice, Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
• Effectively communicating and resolving Manager, third party vendor, and external worker escalations forwarded by EWFC Associate Consultants.
• Closely cooperating with other orgs (e.g. legal) to resolve issues that require third level support.
• Executing and enhancing higher complexity processes supported by the EWFC organization.
• Partnering with the other HR Service Center teams to promote alignment.
• Auditing and updating the Knowledge Base, and supporting knowledge transfer to EWFC Assoc. Consultants.
• Designing and auditing inquiry and data handling processes.
• Supporting Reporting requirements.
• Supporting projects as assigned.
Inquiry Support
Investigates second level issues that are outside the scope of the knowledge base and resolve directly with manager, third party vendors, and external workers in accordance with Service Level Agreements.
Solution Management
Support Portal page/content and EWFC KB enhancements. Partner w/ other key partners (Legal, GPO, etc) to facilitate knowledge transfer and ensure that external workforce processes are globally compliant.
Partnering
Support more complex EWFC processes. Support or lead projects as assigned.
Confidentiality
Follow guidelines and policies in managing confidential data.
• Closely cooperating with other orgs (e.g. legal) to resolve issues that require third level support.
• Executing and enhancing higher complexity processes supported by the EWFC organization.
• Partnering with the other HR Service Center teams to promote alignment.
• Auditing and updating the Knowledge Base, and supporting knowledge transfer to EWFC Assoc. Consultants.
• Designing and auditing inquiry and data handling processes.
• Supporting Reporting requirements.
• Supporting projects as assigned.
Inquiry Support
Investigates second level issues that are outside the scope of the knowledge base and resolve directly with manager, third party vendors, and external workers in accordance with Service Level Agreements.
Solution Management
Support Portal page/content and EWFC KB enhancements. Partner w/ other key partners (Legal, GPO, etc) to facilitate knowledge transfer and ensure that external workforce processes are globally compliant.
Partnering
Support more complex EWFC processes. Support or lead projects as assigned.
Confidentiality
Follow guidelines and policies in managing confidential data.
Employee perks, benefits
• Varied and interesting work in a young and dynamic team
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)
• Opportunities for professional growth
• Possibilities of continuous education
• Pleasant work conditions
• Work in an international environment
• Daily use of SAP software
• Working on internal projects
• Wide range of benefits (fully paid vouchers, contribution to the life and pension insurance, FlexiPass, above standart medical care)
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Customer Service skills
• Teamwork and Collaboration
• Quality Focus
• Results Driven
• Excellent written and verbal communication skills
• Project Management skills
• Conflict Resolution
• Innovative Thinking
• Detail Oriented
• Able to set priorities and multi-task
• Comfortable in a fast-paced environment
• MS Office experience
• Secondary language is a plus (i.e. German)
• 2
• Teamwork and Collaboration
• Quality Focus
• Results Driven
• Excellent written and verbal communication skills
• Project Management skills
• Conflict Resolution
• Innovative Thinking
• Detail Oriented
• Able to set priorities and multi-task
• Comfortable in a fast-paced environment
• MS Office experience
• Secondary language is a plus (i.e. German)
• 2
Advertiser
Brief description of the company
As the leading technology company for digital businesses, SAP serves nearly 300,000 customers in 190 countries. 80 million users make SAP the largest enterprise cloud company in the world, along with business networks that transact nearly $1 trillion annually. The Global Finance Shared Services organization (GFSS) is a business unit with 1,200+ employees delivering end-to-end finance operations from a set of vibrant and multicultural locations around the globe: Buenos Aires, Dublin, Manila, Prague and Singapore.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
Our highly engaged teams specialize in Order to Invoice, Cash Collections, Procure to Pay, Travel & Expense and Record to Report. Additionally, at GFSS, you will find: a highly skilled workforce collaborating across the globe on common topics, engaged colleagues creating value by simplifying and optimizing operations and one motivated global team working together towards shared goals.
Also, at GFSS, you will find: exciting career opportunities, a diverse work environment providing opportunities to grow, development & learning opportunities and an international business network for you to learn and grow from.
Within GFSS, SAP employees have an opportunity to handle end-to-end high-quality finance services to SAP customers throughout the Globe.
ID: 2163952
Datum zveřejnění: 1.7.2015
2015-07-01
lokalita: Prague Pozice: Administrative Worker, Official, HR Consultant Společnost: SAP Services s.r.o.