EWFC Associate Consultant (6 months contract) Job

About the role
The External Workforce Center (EWFC) was established to support managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

Expectations and Tasks
EWFC Associate Consultants are responsible for fielding phone calls, on-line tickets, and emails from managers, third party vendors, and other SAP colleagues regarding all external worker-related questions. The Assoc. Consultant will utilize an on-line knowledge base to provide timely and accurate answers to inquiries. Inquiries that cannot be answered from the knowledge base or other tools available to them (e.g. Portal, process maps, and vendor websites) are escalated to an EWFC Consultant. EWFC Assoc. Consultants are responsible for meeting the established service level agreements while focusing on delivering quality customer service to our end users, responsible for keeping the KB up to date, administering process work, and project support as assigned.

In addition to responding to inquiries, the EWFC Associate Consultants will be responsible for completing process steps for the EWFC internal processes. These are related to ensuring compliance in data as well as educating CC Mgrs on the policies and guidelines around external workers at SAP.

Because the position will involve handling confidential data it will be required that the Assoc. Consultant follow guidelines and policies in managing confidential data.

What you can expect?
• Exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage.
• Various and interesting work in brand new fancy offices directly at metro Nove Butovice
• We believe every employee is a talent and we want to reach your full potential
• Interesting non-working activities (volunteering, charity, sport events...)
• Opportunities for professional growth in HR field

Benefits
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal tickets/ catering allowance, holidays 5 weeks, educational courses, training, cafeteria, contribution to sport/culture/ leisure, sick day, generous shares program, etc.

We are creating our future together by moving to the brand new and ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring a cinema, uniquely decorated relaxation rooms, free gym & fitness studio, parents' and kids' room, and many more exciting amenities.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.