Ponuky práce

Senior customer support engineer (PLC, DCS)

Place of work
Rožňavská 24, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The purpose of the role is to provide second level of customer technical support.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
 Respond to customer issues via telephone, email, web, or fax
 Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 Documentation of activities and findings in a case tracking tool
 Knowledge transfer via technical documentation such as Tech Notes, WebEx's, White Papers, Knowledge Base articles
 Perform complex problem solving, data collection, software upgrades or system audits at customer locations
 Replication / duplication of product issues reported by Customers
 Research into workarounds and solutions
 Develop effective working relationships with customers, co-workers and cross departmental personnel
 Document customer information and recurring technical issues to support product quality programs and product development
 Contribute actively to the development of improved tools, processes, and procedures in the Support Center
 Provide consultations
 Support proposal and sales functions
 Leading and mentoring GCS engineers from the technical point of view
 Acceptance of complex tasks / assignment of complex cases

Employee perks, benefits

• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Educational Specialization

Computer Science, Electrical Engineering or related discipline.

Language skills

English - Upper intermediate (B2)

Driving licence

B

Number of years of experience

4

Personality requirements and skills

 Minimum 4 years of experience with customer support and or service operations in a process control environment and process automation (IA DCS and/or Triconex PLC, SCADA).
 Independent job execution immediately after start
 Fluent English (both in speaking and writing)
 Willingness to travel abroad (up to 20%) is required
 Confirmed experience with Microsoft Operating System
 Background in computer networking (including installations, setup, and troubleshooting)
 Customer Focus, Teamwork, Very good communication skills, Flexibility, Problem solving skills
 People management experience or potential - advantage

Advertiser

Brief description of the company

Schneider Electric Systems Slovakia, a member of Schneider Electric group since 2014, is a global technology leader in process automation and software solutions offering safety, critical and distributed control systems, measurement & instrumentation products, visualization and simulation software solutions. The marketplace knows us from our premier brands - Avantis, Eurotherm, Foxboro, Simsci-Esscor, Triconex and Wonderware.

Engineering Excellence Center has been operating in Bratislava since 2008 and employ up to 90 employees.
The center has been successfully executing engineering projects for well-known global customers in petrochemical, chemical, pharmaceutical and power industry.

Main focus of the company's activities

Other unlisted areas

Number of employees

50-99 employees

Company address

Schneider Electric Systems Slovakia s.r.o.
Rožňavská 24
821 04 Bratislava
Slovakia
http://www.schneider-electric.com/en/brands/invensys/invensys.jsp
ID: 2736382   Datum zveřejnění: 9.11.2016