Ponuky práce

Senior customer support engineer (PLC, DCS)

Information about the position

  • Place of work: Rožňavská 24, Bratislava
  • Contract type: full-time

Job description, responsibilities and duties

The purpose of the role is to provide second level of customer technical support.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
 Respond to customer issues via telephone, email, web, or fax
 Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 Documentation of activities and findings in a case tracking tool
 Knowledge transfer via technical documentation such as Tech Notes, WebEx's, White Papers, Knowledge Base articles
 Perform complex problem solving, data collection, software upgrades or system audits at customer locations
 Replication / duplication of product issues reported by Customers
 Research into workarounds and solutions
 Develop effective working relationships with customers, co-workers and cross departmental personnel
 Document customer information and recurring technical issues to support product quality programs and product development
 Contribute actively to the development of improved tools, processes, and procedures in the Support Center
 Provide consultations
 Support proposal and sales functions
 Leading and mentoring GCS engineers from the technical point of view
 Acceptance of complex tasks / assignment of complex cases

Other benefits

• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Training and development – Technical trainings, internal e-learning program and language courses;
• Life insurance and contribution to the private pension fund;
• Bonus for employee referral; and
• Company and teambuilding activities.

Requirements for the employee

Required education

University education (Bachelor's degree)

Educational Specialization

Computer Science, Electrical Engineering or related discipline.

Language skills

English - Upper intermediate (B2)

Driving licence


Required experience


Number of years of experience


Personality requirements and skills

 Minimum 4 years of experience with customer support and or service operations in a process control environment and process automation (IA DCS and/or Triconex PLC, SCADA).
 Independent job execution immediately after start
 Fluent English (both in speaking and writing)
 Willingness to travel abroad (up to 20%) is required
 Confirmed experience with Microsoft Operating System
 Background in computer networking (including installations, setup, and troubleshooting)
 Customer Focus, Teamwork, Very good communication skills, Flexibility, Problem solving skills
 People management experience or potential - advantage


Brief description of the company

Schneider Electric Systems Slovakia, a member of Schneider Electric group since 2014, is a global technology leader in process automation and software solutions offering safety, critical and distributed control systems, measurement & instrumentation products, visualization and simulation software solutions. The marketplace knows us from our premier brands - Avantis, Eurotherm, Foxboro, Simsci-Esscor, Triconex and Wonderware.

Engineering Excellence Center has been operating in Bratislava since 2008 and employ up to 80 employees.
The center has been successfully executing engineering projects for well-known global customers in petrochemical, chemical, pharmaceutical and power industry.

Main focus of the company's activities

Electrical industry

Company address

Schneider Electric Systems Slovakia s.r.o.
Rožňavská 24
821 04 Bratislava
ID: 2736382   Datum zveřejnění: 9.11.2016