Customer support analyst in Engineering excellence centre

Schneider Electric Systems Slovakia s.r.o.

Place of work
Rožňavská 24, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The purpose of the role is to support customer inquiries regarding product issues using a telephone "hotline" function. Acts as the first line contact for internal and external customers in responding to and acknowledging technical and non-technical issues .
Maintains log of incoming calls.
Escalates technical questions regarding company products to Customer Support Engineering.
Identifies the customer requirement, entitlement level and severity then documents the case in the CRM application.

Employee perks, benefits

• Opportunities to work in the international and multicultural working environment and also to get the international experience;
• Great team to work with, a nice place to work and flexible working hours;
• Internal e-learning program

Information about the selection process

Please be aware we will contact only candidates meeting our job requirements.
Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1)

Number of years of experience

2

Personality requirements and skills

 Minimum 2 to 4 years’ of confirmed related experience
 Very good organizational skills
 Strong business communication skills
 Conflict management/resolution skills
 MS Office (Access, Excel, Outlook, Word) – advanced
 Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
 Very good English and German language skills (both spoken and written)
 Experience with call (incident) tracking software such as Siebel, Clarify, SAP, Remedy or equivalent

Advertiser

Brief description of the company

Schneider Electric is the global specialist in energy management and automation with a unique local presence through our 140.000+ employees in more than 100 countries worldwide. We are a technology company and create connected technologies that reshape industries, transform cities, and enrich lives.

Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.

Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.

Number of employees

50-99 employees
ID: 2914882  Datum zveřejnění: 31.1.2017 
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