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Junior IT Specialist - chance for Graduates!
SolarWinds Czech s.r.o.
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Start date
03.03.2015
03.03.2015
Information about the position
Job description, responsibilities and duties
The support representative provides technical support to customers and answers complex questions regarding SolarWinds product functionality and usage via ticketing system, telephone calls and remote support. The support representative is the primary support liaison between SolarWinds and its customers. The support representative must demonstrate expert knowledge of the company’s products and convey customer feedback regarding products to the development staff.
What would you be doing?
* Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email and remote sessions in English language
* Interacting with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators)
* Managing and working support tickets per industry best practices utilizing existing CRM systems
* Effectively communicating technical information to non-technical customers
* Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines
* Contributing to our Knowledgebase (author and edit knowledge base articles)
* Maintaining working lab systems to facilitate reproduction of customer issues
* Other related duties as appropriate and required
* Reporting to the Technical Support Manager
This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.
What would you be doing?
* Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email and remote sessions in English language
* Interacting with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators)
* Managing and working support tickets per industry best practices utilizing existing CRM systems
* Effectively communicating technical information to non-technical customers
* Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines
* Contributing to our Knowledgebase (author and edit knowledge base articles)
* Maintaining working lab systems to facilitate reproduction of customer issues
* Other related duties as appropriate and required
* Reporting to the Technical Support Manager
This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.
Employee perks, benefits
What can SolarWinds offer to you?
* Be part of a successful, rapidly growing US based company, which was evaluated as "One of the Best Employers in the Czech Republic"
* Investment into your professional and career growth
* Opportunity to work on products you will be proud of, frequent releases, direct communication and feedback from customers
* Friendly and informal working environment with flexible hours
* Modern and comfortable office space (coffee and snacks, game room with Xbox/Wii, table soccer, large terrace with a grill)
* Motivating salary, bonus system and promotions
* English and Czech courses during work hours in the office
* Lunch vouchers, flexi passes, pension / life insurance
* 5 weeks of vacation
* Be part of a successful, rapidly growing US based company, which was evaluated as "One of the Best Employers in the Czech Republic"
* Investment into your professional and career growth
* Opportunity to work on products you will be proud of, frequent releases, direct communication and feedback from customers
* Friendly and informal working environment with flexible hours
* Modern and comfortable office space (coffee and snacks, game room with Xbox/Wii, table soccer, large terrace with a grill)
* Motivating salary, bonus system and promotions
* English and Czech courses during work hours in the office
* Lunch vouchers, flexi passes, pension / life insurance
* 5 weeks of vacation
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
IT, Networking, Servers, Systems
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
What is required for this position?
* Bachelor's degree in Computer Science or equivalent education and/or work experience
* Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
* Experience with Windows Server 2003/2008 logging and reporting concepts
* Experience with Microsoft Windows platform (XP, Vista, Win7, Windows Server (2000 - 2012 etc.)
* Troubleshooting experience (PC hardware/software, browsers, etc)
* Solid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
* Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
* Experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment is a plus
* Experience in supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points is a plus
* Fluent English (both written and spoken)
* Experience from commercial environment is not required
* Experience on the same position is not required
What would be helpful, but not required:
* Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
* Experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
* Experience in supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points is a plus
* Bachelor's degree in Computer Science or equivalent education and/or work experience
* Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
* Experience with Windows Server 2003/2008 logging and reporting concepts
* Experience with Microsoft Windows platform (XP, Vista, Win7, Windows Server (2000 - 2012 etc.)
* Troubleshooting experience (PC hardware/software, browsers, etc)
* Solid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
* Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
* Experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment is a plus
* Experience in supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points is a plus
* Fluent English (both written and spoken)
* Experience from commercial environment is not required
* Experience on the same position is not required
What would be helpful, but not required:
* Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
* Experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment
* Experience in supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points is a plus
Advertiser
Brief description of the company
SolarWinds is rewriting the rules for how companies manage their networks. Guided by a global community of network engineers, SolarWinds develops simple and powerful software for managing networks, small or large. SolarWinds’ highly affordable and scalable products can be downloaded over the web and installed in minutes, immediately providing the visibility and control network engineers need most. Discover why more than 80,000 customers trust our fault and performance management products, configuration management solutions, and monitoring tools to manage their networks. Learn more today at www.solarwinds.com.
ID: 1969866
Datum zveřejnění: 11.3.2015
2015-03-11
lokalita: Brno - City Pozice: IT/Technical Support Specialist Společnost: SolarWinds Czech s.r.o.