Czech or Slovak speaking Customer Service Representative

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at www.sykes.com.


We are looking for the following professional
to join our Budapest Call Center:

Customer Service Representative (Czech or Slovak)
who will

Provide first class support and acting as a point of escalation in the resolution of bank client enquiries.

Responsibilities:
• Handling enquiries from customers by phone or email
• Handling customer complaints taking responsibility to investigate, escalate and track appropriately
• Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
• Undertake training and orientation to offer world-class servicing to our customers

Requirements:
• Native or near native language knowledge in Czech or Slovak and fluent English is a MUST
• Previous experience in customer service, preferably in the financial industry
• Excellent knowledge of MS Office
• Strong interpersonal, communication and customer service skills
• Interest in financial matters
• Ability to work in a pressured environment and multi-task is essential
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information
• Excellent communication skills & ability to communicate at all levels
• Self-motivated and demonstrate high level of initiative, display a high level of attention to detail

• Career opportunity
• Cafeteria
• Friendly, multicultural work environment

The position is full time with day and night shifts that changes weekly.