Slovak speaking customer service technician

Foundever Magyarország Kft.

A munkavégzés helye
Váci út 117-119, Budapest
Munkaidő
teljes munkaidő

Munkahelyi információk

Feladatkör, kompetenciák és felelősség

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at www.sykes.com.


We are looking for the following professionals
to join our Budapest Call Center:

SLOVAK SPEAKING CUSTOMER SERVICE TECHNICIAN

Customer Service Representatives provide a professional back and front office service function for our client’s project in line with the contractual agreements.

Tasks:
• Receiving and handling incoming phone calls and e-mails
• Providing information and answering queries about the technical products
• Giving support to customers in technical questions
• Giving guidance and solving technical problems
• Providing a positive experience for customers
• Being proactive in identifying deeper drivers of customer needs
• Recording all customer interactions via the client's tools
• Ensuring all support calls and emails are answered and resolved and logged appropriately
• Prioritising work load and meet contractual deadlines

Requirements:
• Fluent in Slovak language
• Conversational English language knowledge
• Advanced level knowledge of MS Office applications
• Good communication skills
• Have a strong technical background
• Excellent problem solving skills
• Experience in administration
• Ability to prioritize workloads
• Good organizational skills
• Understands the importance of meeting important deadlines
• Have the ability to multi-task
• Be a team player
• Ability to work within a continually changing environment
• Excellent monotony tolerance

We offer you:
• Fringe benefit system
• Friendly, multicultural work environment
• Help to arrange work related documents
• Paid training
• Production bonus based on your productivity
• Career development opportunities
• Office located in the city centre
• In-House doctor
• Casual dress code
• Various company and team building activities, events, parties


FRESH GRADUATES ARE ALSO HIGHLY WELCOME TO APPLY!

If you want to join a team of committed professionals please send your CV to [email protected].

A munkavállalóval kapcsolatos elvárások

A pozíció betöltésére alkalmas végzettséggel rendelkező pályázók

középfokú végzettség érettségivel

Beszélt nyelvek

Szlovák nyelv - Középszint (B2)

Hirdető cég

A cég rövid jellemzése

Foundever™ is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Sykes and Sitel are now Foundever.

Az alkalmazottak száma

250-499 alkalmazott
ID: 2505034  Datum zveřejnění: 6.4.2016