Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Cloud Operations (Linux/Openstack)

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).

2nd and 3rd level environment.

Accountabilities

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd and 3rd level environment.
Execute project and other deliverables in order to fulfil KPIs and management requests.
Smooth and uninterrupted operation of customers’ environment.
Conformity with the internal work instructions and process guidelines within T-Systems.
Follow the defined escalation standards in case of deviations.
Investigate the root cause of incidents and initiate actions to improve or correct the situation.
Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Act as technical lead, solves and coordinates activities across related technologies.
Single Point of Contact for at least one customer or technology within supported service.
Manage transition and transformations as well as daily operations in a role of Platform SDM.
Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Train and participate on education of other employees.
Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Create and maintain documentation.
Create, change and delete user accounts.

Management Scope

Coordination and communication within distributed international teams
Willingness to support 24x7 with On-Call duty
Requirements

Skills / skill level
>2 years of experience in 2nd level/last level support (preferably DTAG/T-Systems) according to ITIL
>2 years of expertise in one or more of following domains:
datacenter infrastructure
datacenter networks
Cisco UCS
Linux administration
OpenStack knowledge is big advantage
Networking skills
basic programming skills (bash, python, perl, , …)
basic automation skills (ansible, puppet, …)
fluent in English, both written and verbal
Experience
2+ years experience on relevant ICT position
Languages
English B2 (technical) fluently
German language is advantage

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements

Skills / skill level
>2 years of experience in 2nd level/last level support (preferably DTAG/T-Systems) according to ITIL
>2 years of expertise in one or more of following domains:
datacenter infrastructure
datacenter networks
Cisco UCS
Linux administration
OpenStack knowledge is big advantage
Networking skills
basic programming skills (bash, python, perl, , …)
basic automation skills (ansible, puppet, …)
fluent in English, both written and verbal
Experience
2+ years experience on relevant ICT position
Languages
English B2 (technical) fluently
German language is advantage

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2581601   Datum zveřejnění: 7.11.2016