Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Order Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General Description
Manages (Controls, Validates, Creates, Plans, Coordinates, Process) complex customer orders to deliver them in the specific time, quality, costs & KPI.

Accountabilities

Order Requestor
 Proposes and process investment plans in order to optimize production.
 Process order for customer in specific tool to deliver customer requests (creation of orders).
 Validates request in tool and collect all necessary information, documentation to complete the order.
 Delivers requestor/customer acceptance of delivered service.
 Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
 Coordinates more complex orders which are steered by project management.
 Leads small project team in order to process complex orders.
 Trains other colleagues within Order management topics.
 Plans steps in order to implement Order management process for new demands.
Order Planner
 Coordinates approvals and order specification in pre-order phase.
 Executes quality checks and agrees with order requestor on commercial and technical correction for “ready to production order”.
 Plans order commercially in customer specific tool – assigns cost allocation to implementer’s teams.
 Plans order technically in customer specific tool – assigns active tasks to implementer’s teams and release order into production.
 Organize of telephone conferences regarding orders status, process efficiency & adjustment.
 Creates and proposes changes of Master Termin Plans due to customer specific requirements.
 Trains and participates on education and initial development of newcomers.
Order Coordinator
 Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
 Monitors, measures, coordinates and escalates of troubleshooting through involved organizational units to avoid any delays.
 Represents the Delivery Partner towards the Order Requestor & provides reporting and information about the status of the order to stakeholders on regular basis or on demand.
 Supports project teams & order requestors to deliver complex order process.
 Makes recommendations or suggestions on optimization measures relating to processes, reporting and quality improvement (based on the analysis).
 Organize of telephone conferences regarding orders status, process efficiency & adjustment.
 Trains and participates on education and initial development of newcomers.

Other benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Intermediate (B1) and
German - Intermediate (B1)

Personality requirements and skills

Requirements

Education
 Secondary education degree Experience

2 - 3 years’ experience within the field of administration, customer service/support.
 MS Office – required
 SAP - preferred Languages
 English (mandatory)
B2, German B1
Others
 ITIL processes overview
 Analytical thinking
 Detail-oriented
 Very good communication skills
 Strong collaboration in both national and international environment

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2658619   Datum zveřejnění: 8.9.2016