Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of Virtual Platform Operation X

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/Purpose
The holder of the job takes care of and acts a main point of contact for complex day to day steering of 2nd level operational, implementation and consulting services for T-Systems dynamic computing platform used for customers on global level within GDU DPS (incl. Top 25).
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.
Processes and service delivery
•Maintain relationships with counterparts and other stakeholders by effective communication.
•Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
•Collect and provide feedback on contract terms and conditions compliance.
•Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation, and 2nd level operation and deployment of virtual computing platforms for global DPS customers (incl. Top 25).
Quality assurance
•Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
•Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
•Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
•Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
•Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
•Control finance and efficiency management initiatives across the assigned organizational units and sub-units.
•Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
•Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
•Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.
•Act as a first point of contact for international projects and steer expert competence group within dynamic computing area.
Management scope
•People: lead organizational unit with up to 25 members (virtual platform administrators)
•Processes: coordinate delivery of 2nd level operational support on a global basis (in incident, change, problem, configuration and patch management processes) to 200+ global customers (incl. Top 25), under specific high-security requirements
•Finances: control training and travel budgets up to Eur 900 k p.a., revenue up to Eur 1 000 k p.a.

Other benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

•Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)
•Min 2 year experience in leading teams (with 12+ employees), e.g., in project context
•Min 4 year experience working in IT, with min 1 year experience with operating systems solutions

•English (mandatory): written and oral B2+
•German (optional): written and oral B1+
•Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
•Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
•Strong customer and results orientation
•Good leadership skills and knowledge of IT environments
•Advanced time management


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2704441   Datum zveřejnění: 30.9.2016