Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Service Delivery Manager support expert

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/ Purpose

Customer and contract management as part of international Servicemanagement team for different customers of T-Systems Austria.
Customer onboarding and execution of contracts Responsible for Fulfillment of customer requests, provide reporting and billing information; controlling activities to assure the planned customer results.
Oversee all factors, which might affect contract fulfillment.


Financial Performance & Billing is responsible for all financial regards. Specifically the commercial management topics:

• Support the financial planning
• Support the forecast process
• Cost Management
• Support of Cost Saving/Efficiency measures
• Preparing and executing Finance Reviews

Billing & Reporting
• Compile reporting data from different sources
• Generating billing data for the relevant elements
• Generating the invoice supplements
• Steering the Invoicing and Purchase Order documentation, based on local laws and T-Systems International requirements.

• Steering of Commercial Management of customer
• Manage optimal contract fulfillment for both the client and the company for the duration of the contract
• Procure services for the client at optimal price and quality
• Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
• Observe and adjust the budgets and cost reduction
• Procure services in compliance with the deadlines and the expected service levels
• Handle customer complaints and escalations within the framework of the complaint management process
• Support continuous improvement of delivered services

Special skills
• Overall: very structured and result driven, stickiness, self-confident, flexible, needs to be able to "run" alone, very good Ms Excel skills needed skills would be beneficial, good organizational skill required
• Commercial and contractual: deep knowledge of commercial management, as round about 50 % of the job is to globally manage the commercial steering of the account
• Relationships: experienced and confident to deal with customers

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills


Education  University education 2nd degree

Experience  Minimum 2 years of experience of customer relationships, confidence and presence to deal with customers

Languages  English - B2; German – B2

Others  ITIL Foundation certificate
 Self-motivated individual with excellent interpersonal communication and influencing skills
 Excellent motivator with ability to achieve results
 Able to resolve issues independently
 Excellent Customer interface
 Negotiation skills
 Sound knowledge of project management principles
 Mature specialized professional knowledge (deep understanding of a specific professional field)
 Analytical and problem solving attributes
 Exhibiting tact and diplomacy
 Broad experience of post-sales support
 presentation skills
 Cost control and budget planning


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2708747   Datum zveřejnění: 31.8.2016