Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Lead Incident Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description:


Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and is also responsible for correctness and completeness of documentation within the Incident Record.

Accountabilities:

Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)

Control correct assignment of Incidents

Coordinate information on time in case of critical incidents or impending breaches of SLA/OLA.

Plan and organize the completeness and quality of all necessary information of the Incident during its whole existence until the accepted removal of the issue

Clarify all responsibilities being unclear

Schedule the Incident

Classify and prioritize the Incident

Make a diagnosis of the Incident

Coordinate solving of the Incident and closing of the Incident

Initiate the Major Incident Process on suspicion of a Major Incident

Handle hierarchical escalation - requesting resources - Functional authorization of sectors involved

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1)

Personality requirements and skills

Requirements:


Education:

University degree

Experience:

2 years’ experience within the IT environment and processes

Language:

English – advanced

Others:

Understanding of business environment and IT, processes, organization

Communication in speech and writing

Skills of conducting a presentation

Analytical skills, ability to perform in complex IT environment

Customer oriented, initiative and enthusiastic

Results oriented, persevering, able to complete task on time under pressure

Good communication and presentation skills

Works on assigned tasks independently

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

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ID: 2727861   Datum zveřejnění: 16.9.2016