Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Senior Windows Administrator ICT III for EMEA customers

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd and 3rd level environment.

Accountabilities
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd and 3rd level environment.
Execute project and other deliverables in order to fulfil KPIs and management requests.
Smooth and uninterrupted operation of customers’ environment.
Conformity with the internal work instructions and process guidelines within T-Systems.
Follow the defined escalation standards in case of deviations.
Investigate the root cause of incidents and initiate actions to improve or correct the situation.
Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Act as technical lead, solves and coordinates activities across related technologies.
Single Point of Contact for at least one customer or technology within supported service.
Manage transition and transformations as well as daily operations in a role of Platform SDM.
Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Train and participate on education of other employees.
Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Create and maintain documentation.
Create, change and delete user accounts.

Other benefits

Other benefits
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
High school degree

Experience
3 years within the field

Languages
English B2
German advantage

Others
Detailed knowledge of ICT environment
Valid certification in given technology
Overview of the ITIL processes

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2749473   Datum zveřejnění: 4.10.2016