Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Change Manager

T-Systems Slovakia s.r.o.

Informácie o pracovnom mieste

  • Miesto práce: Žriedlová 13, Košice
  • Termín nástupu: ASAP
  • Druh pracovného pomeru: plný úväzok

Náplň práce, právomoci a zodpovednosti

General description
Governance of the Change management within the customer account. Designs and implements processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy, prepares and controls optimization measures relating to processes and reporting.

Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities

•Guarantee the processing of a RFC and Changes during its entire life cycle while complying with the SLA and the respective OLA
•Operative overall responsibility for the CHM process
•Ensure of completeness and quality of all necessary Change data
•Accept (release) or reject Change planning (optional with consulting CAB)
•Trigger escalations when management needs to be made aware of the failure or exceeding planned time of implemented changes and/or to prepare or force decisions
•Approval of RFC rejection in co-operation with Change Coordinator
•Check and define dependencies to other Changes
•Manage relevant CAB Members of the Change
•Manage risk assessment
•Accept (release) or reject Change planning (optional with consulting CAB)
•Obtain needed approvals if necessary
•Release (accept) Change implementation plan including Tasks, Roll-back method, PSO and schedule
•Return to ‘Change Planning’ or RLM, if are not accepted (with or without obligations)
•Communicate the result of authorization to all concerned parties
•Review Change result, Post Implementation Review (PIR) if necessary
•Monitoring of total process flow including the continuous improvement process
•Designs and produces internal and external reports related to process management.
•Coordinates and controls process according to valid standards in order to increase the efficiency of the service activity and customer satisfaction.
•Process documentation update, provide initial and refreshment trainings

Iné výhody

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Požiadavky na zamestnanca

Požadované vzdelanie

stredoškolské s maturitou
vysokoškolské I. stupňa

Jazykové znalosti

Anglický jazyk - Stredne pokročilý (B2)

Osobnostné predpoklady a zručnosti

Requirements
Education
•Secondary education degree
Experience
•Good experience with IT processes
•Knowledge of ITIL Service Management
•Basic overview of IT technology

Languages
•English: min. B2+
Others
•Good communication skills
•Flexibility
•Responsibility
•Analytical skills
•Pro-activity and pro-customer orientation
•Ability to work as an individual also as a part of the team

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Naša spoločnosť, ako súčasť koncernu Deutsche Telekom, poskytuje komplexné služby v oblasti infokomunikačných technológií pre korporátnu klientelu.

Hlavná oblasť pôsobenia spoločnosti

Informačné technológie

Adresa

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2787668   Datum zveřejnění: 31.10.2016