Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Service Chain - Operation Manager

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General Description
Interface between SDM / Service Owner (Customer) and OPM / operation in defined field in order to keep quality of the production.

Accountabilities
Responsible for service chains of a specific business service / application cross Unit level.
Responsible for combined services for his delivery account in accordance with the agreed OLA as well.
Responsible for KPIs and SLAs / OLAs of the contracted services.
Accountable for technical content of operational / specialized technical concepts.
Ensure the quality of provided services and provides operational support.
Coordinate, manage and monitor operational performance
Identify, formulate and implement the improvement of processes and policies to maximize operational output.
Plan the requirement for resourcing based on account needs
Steer the (Technical Layer) Operation Managers.
Operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements.
Explanation of production options for SDM.
Accountable for the default reporting ordered by the SDM.
Monitor, manage and improve the efficiency of provided services.
Single point of contact towards the internal customer.
Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with SDM. (optional)
Prepare and control operational budgets plans effective strategies for the financial well-being of operation.(optional)
Manage customer support to the extent of his functionality and supports sales activities together with the SDM organization. (optional)

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

Personality requirements and skills

Requirements
Education
High school Experience
4+ years of work experience (EG3) or vocational training with several years of work experience.
Languages
English B2+ (mandatory)
German B2+ (optional) Others
Managerial experiences recommended
Effective communication
Presentation skills
Negotiations Skills - negotiates in a fair manner and achieves sustainable results
Financial overview
Proactive approach
Ability to work in team
Willingness to change, flexibility
Customer, value, result and performance orientation

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2909646   Datum zveřejnění: 18.6.2017