Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Order Manager I – capacity management

T-Systems Slovakia s.r.o.

Place of work
Žriedlová 13, Košice
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

General description/ Purpose
Manages (Controls, Validates, Creates, Plans, Coordinates, Process) customer orders to deliver them in the specific time, quality, costs & KPI.

Accountabilities
Order Requestor
•Process order for customer in specific tool to deliver customer requests (creation of orders).
•Validates request in tool and collect all necessary information, documentation to complete the order.
•Delivers requestor/customer acceptance of delivered service.
•Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
Order Planner
•Coordinates approvals and order specification in pre-order phase.
•Executes quality checks and agrees with order requestor on commercial and technical correction for “ready to production order”.
•Plans order commercially in customer specific tool – assigns cost allocation to implementer’s teams.
•Plans order technically in customer specific tool – assigns active tasks to implementer’s teams and release order into production.
•Participates in telephone conferences regarding orders status, process efficiency & adjustment.
Order Coordinator
•Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
•Monitors, measures, coordinates and escalates of troubleshooting through involved organizational units to avoid any delays.
•Represents the Delivery Partner towards the Order Requestor & provides reporting and information about the status of the order to stakeholders on regular basis or on demand.
•Participates in telephone conferences regarding orders status, process efficiency & adjustment.

Employee perks, benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2) and
English - Intermediate (B1)

Personality requirements and skills

Requirements
Education
•min. secondary school
Experience
•Up to 1 year experience within the field of administration, customer service/support.
•MS Office – Word, Excel, PowerPoint, Outlook
•Knowledge of ICT
Languages
•German (mandatory) min. B2, English (mandatory) B1
Others
•Analytical thinking
•Detail-oriented
•Very good communication skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Number of employees

1000 an more employees

Company address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 3131749   Datum zveřejnění: 14.7.2017