Customer Support Specialist

Tabella s.r.o.

Place of work
Olbrachtova 9, 140 00 Prague 4, The Capital Prague
Contract type
full-time
Start date
01.10.2016

Information about the position

Job description, responsibilities and duties

If you are a customer-centric professional with focus solving problems, delighting them with your demeanor/etiquettes and if you are looking for some real opportunity to challenge yourself in a fast-paced, high-growth entrepreneurial, global, e-commerce organization, then we would like to hear from you.

We are looking for highly energetic individuals who are extremely polite, punctual and carry a great attitude.


RESPONSIBILITIES

- Respond to customer requests and questions regarding service, products and account information.
- Answer a high volume of calls, emails and instant chat messages from customers and maintain a quick response rate with highest standards.
- Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
- Record accurate information on customer contacts received and maintain a log of customer contact.
- Establish and maintain effective working relationships with co-workers, supervisors and customers.
- Perform day-to-day administrative tasks on request such as maintain records and process paperwork.
- Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.

Employee perks, benefits

- Start-up experience
- Competitive Salary
- Bonus
- Excellent Environment
- Dynamic Work Culture

Information about the selection process

For more information you can visit http://www.tabella.cz

If you think you are the right candidate for this position, we would love to hear from you. Please send us your resume along a cover letter explaining why you are the best fit for this position to the e-mail address GratJobs@tabella.cz.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Administrative and economic skills

Typing - advanced

Number of years of experience

2

Personality requirements and skills

- High command on English grammar, listening and verbal skills to facilitate exceptional customer service correspondence.
- Neutral or American accent.
- An open, honest, enthusiastic and resilient approach.
- Accountability for achieving goals and delivering a quality service to the customer.
- Excellent interpersonal skills, self-confidence and be a strong team player.
- Fluency in another European language is a definite plus.

Advertiser

Brief description of the company

There's forever been a conflict between who makes a product successful: the advertisers/marketers or the operations who deliver the product.

Tabella clients don’t face this dilemma. Tabella delivers on both fronts.

Optimizing Digital Operational Excellence.

Company address

Tabella s.r.o.
Olbrachtova 9
140 00 Prague 4
http://www.tabella.cz
ID: 2757792   Datum zveřejnění: 9.10.2016