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Desktop Support Engineer
Tabella s.r.o.
Place of work
Olbrachtova 9, 140 00 Prague 4, The Capital Prague
Olbrachtova 9, 140 00 Prague 4, The Capital Prague
Contract type
full-time
full-time
Start date
01.10.2016
01.10.2016
Information about the position
Job description, responsibilities and duties
In this role you will be a very hands-on, senior member of a the Technical support team responsible for PC desktop, laptop configuration ,mobile device, and application support including Windows operating systems and software and other applications.
This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
In consultation with the Service Manager, the incumbent contributes to the efficient allocation of computer hardware and software resources, maintains business applications, and ensures the reliability and sustainability of information and communication resources.
Using effective communication, technical, and analytical skills the Senior Desktop Support Engineer manages projects, provides technical support including maintenance and upgrading of resources, assigns staff to resolve operational issues, and, within delegated authority, supervises support personnel.
Responsibilities will include
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008, on Microsoft Terminal Services, on JBOSS, Tomcat, IIS, Web Sphere, etc.
- Interact with numerous computer platforms in a multi-layered client server environment
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Develop trends by monitoring and analyzing incoming calls, problems and support requests Desktop Support
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorized desktop applications
- Install, upgrade, support, troubleshoot and performs remedial repairs on printers, computer hardware and any other authorized peripheral equipment
- Provide user data and application recovery
- Responsible for tracking hardware and software inventory
This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
In consultation with the Service Manager, the incumbent contributes to the efficient allocation of computer hardware and software resources, maintains business applications, and ensures the reliability and sustainability of information and communication resources.
Using effective communication, technical, and analytical skills the Senior Desktop Support Engineer manages projects, provides technical support including maintenance and upgrading of resources, assigns staff to resolve operational issues, and, within delegated authority, supervises support personnel.
Responsibilities will include
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008, on Microsoft Terminal Services, on JBOSS, Tomcat, IIS, Web Sphere, etc.
- Interact with numerous computer platforms in a multi-layered client server environment
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Develop trends by monitoring and analyzing incoming calls, problems and support requests Desktop Support
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office and any other authorized desktop applications
- Install, upgrade, support, troubleshoot and performs remedial repairs on printers, computer hardware and any other authorized peripheral equipment
- Provide user data and application recovery
- Responsible for tracking hardware and software inventory
Employee perks, benefits
- Start-up experience
- Competitive Salary
- Bonus
- Excellent Environment
- Dynamic Work Culture
- Competitive Salary
- Bonus
- Excellent Environment
- Dynamic Work Culture
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2)
Other knowledge
Client/server administration - Advanced
LAN/WAN administration - Advanced
Windows server administration - Advanced
UNIX/Linux administration - Advanced
LAN/WAN administration - Advanced
Windows server administration - Advanced
UNIX/Linux administration - Advanced
Number of years of experience
2
Personality requirements and skills
- Working technical knowledge of current protocols, operating systems and standards.
- Ability to operate tools, components and peripheral accessories.
- Microsoft Certified Technology Specialist essential
Windows XP, Windows 7, Windows 2000/2003/2008 experience
- Routers, switches and firewall experience
- Microsoft Office 2007, Office 2010 support
- TCP/IP
- SQL
- VERITAS Enterprise Backup Software
- Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
- Professional image and grooming
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
- Ability to operate tools, components and peripheral accessories.
- Microsoft Certified Technology Specialist essential
Windows XP, Windows 7, Windows 2000/2003/2008 experience
- Routers, switches and firewall experience
- Microsoft Office 2007, Office 2010 support
- TCP/IP
- SQL
- VERITAS Enterprise Backup Software
- Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
- Professional image and grooming
- Self-confidence and interpersonal skills
- Analytical and problem solving skills
- Good communication (both verbal and written) skills
Advertiser
Brief description of the company
There's forever been a conflict between who makes a product successful: the advertisers/marketers or the operations who deliver the product.
Tabella clients don’t face this dilemma. Tabella delivers on both fronts.
Optimizing Digital Operational Excellence.
Tabella clients don’t face this dilemma. Tabella delivers on both fronts.
Optimizing Digital Operational Excellence.
ID: 2757949
Datum zveřejnění: 9.10.2016
2016-10-09
lokalita: The Capital Prague Pozice: Helpdesk Operator Společnost: Tabella s.r.o.