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IT support professional – switzerland
Work Service
Place of work
Switzerland
Switzerland
Contract type
full-time
full-time
Start date
01.09.2015
01.09.2015
Information about the position
Job description, responsibilities and duties
Are you a person, who love to communicate with others? Do you have experience as IT support / helpdesk? If you are willing to challenge yourself, this might be interesting offer for you.
Our client a pharmaceutical company has started several projects to improve their current IT solution and is now ready to hire a Senior IT Support professional. This is your chance to be part of something dynamic, exciting and professionally rewarding.
ABOUT THE POSITION
• Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
• Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
• Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
• Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
• Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Our client a pharmaceutical company has started several projects to improve their current IT solution and is now ready to hire a Senior IT Support professional. This is your chance to be part of something dynamic, exciting and professionally rewarding.
ABOUT THE POSITION
• Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
• Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
• Ensuring IT support is provided for requests, such as user accounts, hardware and software requests, share and folder access requests
• Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
• Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Information about the selection process
Please read carefully following text and always attach your agreement together with your response to the job advertisement.
The agreement is needed due to processing your personal data. Without candidate agreement we cannot cooperate on the open positions / I agree for IT Kontrakt to process my personal data included in the documents that I submitted and for the purposes of carrying out the recruitment process for this and another positions.
IT KONTRAKT company is one of the first companies in Central Europe, engaged in outsourcing of IT specialists - the creation of specialized teams for large IT projects. The company currently employs hundreds of IT specialists (ie, project managers, analysts, designers, architects, developers, testers) who carry out projects related to the development and implementation of advanced technologies for doing business in several European countries. IT KONTRAKT is part of the Capital Group Work Service.
The agreement is needed due to processing your personal data. Without candidate agreement we cannot cooperate on the open positions / I agree for IT Kontrakt to process my personal data included in the documents that I submitted and for the purposes of carrying out the recruitment process for this and another positions.
IT KONTRAKT company is one of the first companies in Central Europe, engaged in outsourcing of IT specialists - the creation of specialized teams for large IT projects. The company currently employs hundreds of IT specialists (ie, project managers, analysts, designers, architects, developers, testers) who carry out projects related to the development and implementation of advanced technologies for doing business in several European countries. IT KONTRAKT is part of the Capital Group Work Service.
Company on whose behalf the position is being filled
Chemical industry, manufacture of pharmaceutical products
International pharmaceutical company
International pharmaceutical company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
IT
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Word - Advanced
Mac OS - Advanced
Microsoft Windows - Advanced
Microsoft Word - Advanced
Mac OS - Advanced
Microsoft Windows - Advanced
Number of years of experience
3
Personality requirements and skills
• Excellent technical skills for analyzing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
• Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), Microsoft Office and Google suite and of supporting mobile solutions
• Capability to provide trainings for end users
• Passion for working in a diverse team
• Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior
• 3 years of successful technical experience in a desk side support position
• Knowledge of Incident Management
• ITIL Foundation certification
• Experience in large IT environments as an advantage
• Flexibility in terms of upcoming workload peaks is highly appreciated.
• Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), Microsoft Office and Google suite and of supporting mobile solutions
• Capability to provide trainings for end users
• Passion for working in a diverse team
• Strong communication skills, with German and English skills both in speaking and writing, and customer focused behavior
• 3 years of successful technical experience in a desk side support position
• Knowledge of Incident Management
• ITIL Foundation certification
• Experience in large IT environments as an advantage
• Flexibility in terms of upcoming workload peaks is highly appreciated.
Advertiser
Brief description of the company
Společnost Work Service byla založena v Polsku v roce 1998, jako reakce na vzrůstající poptávku po pracovních silách. V současné době jsme jednou z největších společnotí zabývající se náborem pracovních sil a zajišťováním dočasných pracovníků ve střední a východní Evropě a zaměstnáváme tisíce lidí. Vedoucí postavení na polském trhu práce byl startovní můstek pro mezinárodní expanzi. Nyní působíme v 10-ti evropských zemích: Česká republika, Polsko, Slovensko, Německo, Anglie, Irsko, Ukrajina, Holandsko, Belgie
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
1000 and more employees
ID: 2217573
Datum zveřejnění: 11.8.2015
2015-08-11
lokalita: Switzerland Pozice: Helpdesk Operator Společnost: Work Service