Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.

Thanks to our eCommerce expertise and can-do spirit we’ve become one of Europe’s most favorable online shopping destinations in only a few short years. Today, Zalando operates in 15 countries. The core of our business is to be cutting edge in each and every of our fundamental pillars: fashion, internet technology and logistics. Zalando SE, which is based in Berlin, operates the international business and takes care of our business development, comprising of management, marketing, IT and administration.

CUSTOMER INSIGHTS ANALYST

As customer insights analyst in our Customer Management Department you are responsible for analyses of the customer purchasing behavior regarding different aspects such as category and brand purchasing behavior, sales drivers, customer value. In projects with different Zalando departments you develop a deep understanding of customer segments and transfer that understanding into analyses and measures for a more targeted customer dialogue. You develop into the company-internal contact person for customer analytics and customer segments. You define measures with colleagues based on your analyses and present results within and beyond Customer Management Department.

YOUR CHALLENGE

• You evaluate customer data on purchase behavior, define ad-hoc customer analyses, evaluate the results and present them to colleagues and management
• You are trusted partner for the translation of business questions into analyses and you thereby support the decision making process
• You develop a deep analytical understanding for the characteristics and needs of different customer groups at Zalando
• In joint projects with teams from CM and from other departments at Zalando, you conceptualize analyses and measures for planning and differentiation of customers
• With your good technical understanding and your analytical background you are comfortable discussing analysis and data structure with colleagues from other analytics teams such as data mining and IT.

WHAT YOU'VE GOT

• You are proud of an above-average degree in an analytical subject, e.g. economics, business analysis, statistics, mathematics, computer science, or similar
• You have experience in a relevant field: ideally 1-3 years in a similar analytical context with comparable questions, e.g. in business intelligence, CRM analytics
• You have excellent analytical skills, love to work with numbers and you are an expert user of Excel; You bring understanding of IT and statistical methods (e.g. databases and data structures, statistical data analysis); Experience with SQL, SAP Business Objects, MicroStrategy, SPSS Statistics and/or SPSS Modeler is a plus
• You like to take responsibility for your topics and for the quality of your work, you work independently and you always have the ultimate goal in sight: practical solutions in lean processes
• You like an international atmosphere and have no problem working and communicating in English; German is an advantage.

WHAT YOU CAN EXPECT

Ours is one of the most spectacularly successful stories in e-commerce. But we mostly prefer to concentrate on writing the next chapter. When you join us, you can not only expect to become part of an extraordinary and ambitious team, but a whole lot more:

• Boredom doesn't get a look in here! Zalando is a working environment where something new happens every day
• An international team of experts to inspire and support you
• Training and further development opportunities to expand your skills and help you on your way
• The security of an expanding company with more than 7,000 employees and a company pension scheme
• Attractive employee discounts in our online shop
• An easily accessible workplace right on the main arteries of the hottest Berlin districts.

WANT TO JOIN US?

Then we'd be more than happy to receive your application!

Any further queries? Please do not hesitate to contact us via email // Karen Cordle via: [email protected]