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CRM Associate with Polish and English
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
The Customer Relationship Management Associate will be responsible for relationships and interactions with customers.
As a CRM Agent GEM you should
• Provide a top-quality service in all customer interactions.
• Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner
• Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response.
• Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
• Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
• Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel.
• Participate in regular team discussions and process improvement initiatives
• Escalate problematic requests to the CRM analyst in a timely manner
As a CRM Agent GEM you should
• Provide a top-quality service in all customer interactions.
• Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner
• Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response.
• Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
• Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
• Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel.
• Participate in regular team discussions and process improvement initiatives
• Escalate problematic requests to the CRM analyst in a timely manner
Employee perks, benefits
5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
The ideal candidate will
• be able to proficiently communicate in Polish(C1/native) and English (B2)
• have Customer Service experience
• Financial processing/accounting experience would be an advantage
• SAP and Siebel knowledge preferred
• be able to prioritize and organize own work effort under pressure
• have very good communication skills.
• have research and problem resolution skills
• have basic knowledge of Office package (MS Office, Excel, Word, Power Point)
Req. Code : 00471132
Division/Department : Accenture BPO
• be able to proficiently communicate in Polish(C1/native) and English (B2)
• have Customer Service experience
• Financial processing/accounting experience would be an advantage
• SAP and Siebel knowledge preferred
• be able to prioritize and organize own work effort under pressure
• have very good communication skills.
• have research and problem resolution skills
• have basic knowledge of Office package (MS Office, Excel, Word, Power Point)
Req. Code : 00471132
Division/Department : Accenture BPO
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 3023720
Dátum zverejnenia: 20.4.2017
2017-04-20
lokalita: Prague Pozícia: Accountant Spoločnosť: Accenture Services, s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: n/a