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Quality Assurance Specialist
PŘEDVÝBĚR.CZ s.r.o.
Místo práce
Praha
Praha
Druh pracovního poměru
plný úvazek
plný úvazek
Informace o pracovním místě
Náplň práce, pravomoci a zodpovědnosti
Main responsibilities:
• Control of knowledge of scripts, product knowledge, telephone etiquette, call duration, active listening skills, correct ending of the call, etc.
• Providing feedback and recommendations on quality improvement (weekly/monthly sessions) to Operations Supervisors
• Participation in creating evaluation criteria (tests, check lists, etc)
• Defining additional training needs
• Developing, together with Trainer, individual plans of improvement
• Defining of service quality standards
• Preparation of training materials and their continuous improvement
• Providing product, system and process training to the team
• Providing feedback on training sessions to management
• Further cooperation with ops on training improvements (seeking for frequently asked questions, frequent errors, …)
• Generating regular reports
• Identifying reasons for customer terminations
• Managing customer survey
• Preparation and providing information emails to customers
We expect:
• Combination of at least two languages: Dutch/French/Polish/Hungarian at least C1 level PLUS English on communicative level
• Knowledge of CS techniques and process steps, experience with calls
• Mentoring skills: listening skills, ability to provide feedback
• Good communicative skills
• Training skills
• Focus on client
• Good IT skills
• Stress resistence
We offer:
• Work within a reputable multinational company
• Competitive financial evaluation
• Variable salary component, depending on job performance
• Company benefits (meal vouchers, additional week of vacation, sick days, corporate events, etc.)
• Communication in a foreign language with native speakers in a team
• Place of work Praha 8
If you are interested in this offer, please send us your structured CV to e-mail address [email protected].
We will contact you as soon as possible. Please write the name of the position in the e-mail subject.
Candidates who are not suitable for the position will not be contacted by the company PŘEDVÝBĚR.CZ
• Control of knowledge of scripts, product knowledge, telephone etiquette, call duration, active listening skills, correct ending of the call, etc.
• Providing feedback and recommendations on quality improvement (weekly/monthly sessions) to Operations Supervisors
• Participation in creating evaluation criteria (tests, check lists, etc)
• Defining additional training needs
• Developing, together with Trainer, individual plans of improvement
• Defining of service quality standards
• Preparation of training materials and their continuous improvement
• Providing product, system and process training to the team
• Providing feedback on training sessions to management
• Further cooperation with ops on training improvements (seeking for frequently asked questions, frequent errors, …)
• Generating regular reports
• Identifying reasons for customer terminations
• Managing customer survey
• Preparation and providing information emails to customers
We expect:
• Combination of at least two languages: Dutch/French/Polish/Hungarian at least C1 level PLUS English on communicative level
• Knowledge of CS techniques and process steps, experience with calls
• Mentoring skills: listening skills, ability to provide feedback
• Good communicative skills
• Training skills
• Focus on client
• Good IT skills
• Stress resistence
We offer:
• Work within a reputable multinational company
• Competitive financial evaluation
• Variable salary component, depending on job performance
• Company benefits (meal vouchers, additional week of vacation, sick days, corporate events, etc.)
• Communication in a foreign language with native speakers in a team
• Place of work Praha 8
If you are interested in this offer, please send us your structured CV to e-mail address [email protected].
We will contact you as soon as possible. Please write the name of the position in the e-mail subject.
Candidates who are not suitable for the position will not be contacted by the company PŘEDVÝBĚR.CZ
Společnost, pro kterou je pozice obsazována
Jiné neuvedené oblasti
For our client, company which is the biggest provider of fuel cards and monitoring service of company cars, we are looking for suitable candidates on the position Quality Assurance Specialist.
For our client, company which is the biggest provider of fuel cards and monitoring service of company cars, we are looking for suitable candidates on the position Quality Assurance Specialist.
Požadavky na zaměstnance
Pozici vyhovují uchazeči se vzděláním
středoškolské s maturitou
nástavbové/vyšší odborné vzdělání
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
nástavbové/vyšší odborné vzdělání
vysokoškolské I. stupně
vysokoškolské II. stupně
postgraduální
Jazykové znalosti
Anglický jazyk - Středně pokročilý (B2) nebo Francouzský jazyk - Pokročilý (C1) nebo Nizozemský jazyk - Pokročilý (C1) nebo Polský jazyk - Pokročilý (C1) nebo Maďarský jazyk - Pokročilý (C1)
Inzerující společnost
Stručná charakteristika společnosti
Jsme ryze česká společnost, která již 10 let poskytuje personální služby.
Společnost je držitelem povolení ke zprostředkování práce.
Společnost je držitelem povolení ke zprostředkování práce.
ID: 2717108
Dátum zverejnenia: 8.9.2016
2016-09-08
lokalita: Praha Pozícia: Kontrolor kvality, Manažer kvality, Specialista podpory zákazníků Spoločnosť: PŘEDVÝBĚR.CZ s.r.o.