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Disputes Agent with German
Accenture Services, s.r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Wage (gross)
n/a
n/a
Information about the position
Job description, responsibilities and duties
You receive and process customer complaints on bills, loans, or other payments. You act as the liaison between billing team, cash collections team, management, customers, etc. by identifying the cause and validity of complaints and analyze overdue receivables.
Responsibilities:
*Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed
*Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
*Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
*Developing and improving your product knowledge, business- and professional skills
Responsibilities:
*Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed
*Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
*Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
*Developing and improving your product knowledge, business- and professional skills
Employee perks, benefits
– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Fluent in German and communicative in English
Req. Code : 00427332
Division/Department : Accenture
- Strong organizational, multi-tasking, and time-management skills
- Flexibility and work under pressure, especially in the period of month/quarter/year-end closing
- Great communication and interpersonal skills
- Ability to work analytically within a problem-solving environment
- Previous accounting experience/studies (in particular AR) is an advantage
- Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)
Req. Code : 00427332
Division/Department : Accenture
Advertiser
Brief description of the company
Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Number of employees
1000 and more employees
ID: 3027001
Termin der Veröffentlichung: 22.4.2017
2017-04-22
Lokalität: Prague Arbeitsstelle: Accountant Gesellschaft: Accenture Services, s.r.o.
Das Stellenangebot ist einer anderen Website oder Quelle entnommen.
Die Grundlohnkomponente (brutto) und andere Belohnungen: n/a