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HR/customer service - EN + FR/ IT/ DE/ PL/ DU
ADECCO spol.s r.o.
Place of work
Brno-střed, Czechia
Brno-střed, Czechia
Contract type
full-time
full-time
Start date
01.10.2018
01.10.2018
Information about the position
Job description, responsibilities and duties
Job description:
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Communicate Human Resources and other related, policies, procedures, and government regulations
▪ Forward employee to functional specialists when in-depth functional knowledge is required
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
What we need?
▪ English + FR / IT / DE / PL / DU advanced knowledge (corporate language)
▪ HR SSC experience is a great advantage
▪ Knowledge of other language (Polish, German, Dutch, Italian, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Communicate Human Resources and other related, policies, procedures, and government regulations
▪ Forward employee to functional specialists when in-depth functional knowledge is required
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events
What we need?
▪ English + FR / IT / DE / PL / DU advanced knowledge (corporate language)
▪ HR SSC experience is a great advantage
▪ Knowledge of other language (Polish, German, Dutch, Italian, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
Employee perks, benefits
What can we offer to you?
▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, workshops, team-buildings)
▪ Relax room
▪ Start date immediately (1.10.2018)
▪ Attractive location Brno-center
▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, workshops, team-buildings)
▪ Relax room
▪ Start date immediately (1.10.2018)
▪ Attractive location Brno-center
Company on whose behalf the position is being filled
Other administrative and support service activities
Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join global HR organization. This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.
Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join global HR organization. This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
Customer Service
Language skills
English - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or Polish - Upper intermediate (B2) or German - Upper intermediate (B2)
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 3494573
Termin der Veröffentlichung: 18.9.2018
2018-09-18
Lokalität: Brno-střed, Czechia Arbeitsstelle: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, HR Assistant Gesellschaft: ADECCO spol.s r.o.