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Customer Specialist with English
ADECCO spol.s r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Start date
Ihned
Ihned
Wage (gross)
From 27 500 Kč/month
From 27 500 Kč/month
Information about the position
Job description, responsibilities and duties
Who are we looking for?
Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.
Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
Key skills:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible as our client operates in a 21/7 shift pattern Mon-Sun with a focus on afternoon, evening, and nights shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.
Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
Key skills:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible as our client operates in a 21/7 shift pattern Mon-Sun with a focus on afternoon, evening, and nights shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
Employee perks, benefits
Benefits:
• Full-time unlimited contract
• Start date: from March 2021
• Salary from 27 550 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training and more
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!
Marketa
• Full-time unlimited contract
• Start date: from March 2021
• Salary from 27 550 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training and more
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!
Marketa
Company on whose behalf the position is being filled
Other administrative and support service activities
Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.
Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 4029296
Termin der Veröffentlichung: 4.2.2021
2021-02-04
Lokalität: Brno Arbeitsstelle: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Gesellschaft: ADECCO spol.s r.o.
Untergrenze des Gehalts (brutto): 27 500 Kč/month