FBA Defect Reduction Specialist with English

Job Description
With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.


Your responsibilities include:

Coach FBA Merchants on standard processes, shipment requirements and errors encountered.
Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.

Responsible for the analysis of Inbound defects occurring in Fulfillment Centers across EMEA. Contacting FBA merchants, explaining the defect and informing how to avoid the defect for future shipments.
Quickly reacting to support requests coming from FCs and other support departments in order to ensure a positive seller experience as well as a guarantee to continue internal workflows.
Identifying communication gaps and fails between Amazon and FBA Merchants in order to improve existing processes.

Basic Qualifications

Seller / Vendor / Customer Support experience
Fluent in English
Other European language is an advantage
Demonstrated problem solving and analytical capability
Independent and flexible with good communications skills
Strong business judgement
Excellent Microsoft office/PC skills, including good working knowledge of Excel



Preferred Qualifications

Fluent in French or German
The ideal candidate will have experience in virtual research, analyzing data, seller communication and a strong customer focus.
He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
Additionally, he or she will have a background in FBA Seller Support and a proven sense of delivering operational excellence.
He or she has the ability to meet deadlines, prioritize workloads and maintains a strong attention to detail. Working independently, bias for action and an ability to deal with ambiguity are of great importance.