Home Office (SK) - HR Contact Center Senior Administrator with French and English

Amazon /Slovakia/ s.r.o.

Place of work
Remote work
Contract type
Wage (gross)
1 100 EUR/monthBase pay for this position starts from EUR 1100 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension.

Information about the position

Job description, responsibilities and duties

At Amazon we believe that every day is still day one.

This is your chance to make history. Join the HR team for the Regional Shared Services located in Prague, which supports Amazon across certain EMEA Countries. The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates (Tier 1) to join the new Shared Services Centre in Prague. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment). This role is the front face of the service to the internal customers. Role is home office based, for candidates located in Slovakia.

· Receive and resolve employees queries via phone, email or chat and log contacts into the shared service case management system.
· Take care of administrative part of HR queries (time and attendance, sick notes)
· Referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Participation in the continuous improvement of HR processes.
· Shift working patterns, 7 days a week (40 hours a week).

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) und French - Advanced (C1)

Personality requirements and skills

· Fluent in French and English
· Computer literacy (Excel, Work, PowerPoint, Outlook)
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Flexibility

· Customer service experience
· HR Experience
· Call center experience
· Other European languages is an advantage


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
821 09 Bratislava-Staré Mesto
ID: 3953404  Termin der Veröffentlichung: 18.8.2020  Untergrenze des Gehalts (brutto): 1 100 EUR/month