Es tut uns Leid, die Gesellschaft, die die Arbeitsstelle angeboten hat, hat die Veröffentlichung des Stellenangebotes auf der Seite abgeschlossen.
Wir danken Ihnen für Verständnis.
Ähnliche Angebote anzeigen
Wir danken Ihnen für Verständnis.
Ähnliche Angebote anzeigen
Payroll Experience Specialist
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Wage (gross)
2 000 EUR/month
2 000 EUR/month
Information about the position
Job description, responsibilities and duties
The Global Amazon Payroll Team is seeking a Payroll Experience Specialist to help improve our employee’s experience in relation to getting paid. This position is responsible for the experience that we provide our employees globally through every element of their employee lifecycle with Amazon, in collaboration with our Payroll Operations teams and our larger Payroll Learning and Experience program.
Successful candidates will have Employee Experience or Customer Service experience, be detail driven, have excellent problem solving abilities, and have successfully worked on programs centred on these areas. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the success of high-performance teams through disciplined attention to performance metrics, continuous process improvement, and mentorship. You will have experience working with SME’s across multiple geographies and using data to advance ideas and influence others.
Role Responsibilities:
· Understand what is driving customer engagement and identify opportunities to reduce this
· Monitor accuracy, timeliness and efficiency of our customer engagement
· Report and document deficiencies and/or inconsistencies in procedures, which affect quality or create potential problem situations, working with Operations teams on resolutions
· Provide one on one coaching or training recommendations to Operations teams on areas requiring improvement
· Remain abreast of current procedures and changes
· Drive innovation and break through improvements in your team’s processes and practices
· Identify the tools and technology choices that will provide ways to scale your programs and improve the employee experience
Successful candidates will have Employee Experience or Customer Service experience, be detail driven, have excellent problem solving abilities, and have successfully worked on programs centred on these areas. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the success of high-performance teams through disciplined attention to performance metrics, continuous process improvement, and mentorship. You will have experience working with SME’s across multiple geographies and using data to advance ideas and influence others.
Role Responsibilities:
· Understand what is driving customer engagement and identify opportunities to reduce this
· Monitor accuracy, timeliness and efficiency of our customer engagement
· Report and document deficiencies and/or inconsistencies in procedures, which affect quality or create potential problem situations, working with Operations teams on resolutions
· Provide one on one coaching or training recommendations to Operations teams on areas requiring improvement
· Remain abreast of current procedures and changes
· Drive innovation and break through improvements in your team’s processes and practices
· Identify the tools and technology choices that will provide ways to scale your programs and improve the employee experience
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
· Project leadership and delivery experience
· Experience working on global teams
· Ability to successfully manage multiple competing priorities simultaneously
· Demonstrated ability of participating in milestone driven projects
· Experience working on global teams
· Ability to successfully manage multiple competing priorities simultaneously
· Demonstrated ability of participating in milestone driven projects
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 4004056
Termin der Veröffentlichung: 25.11.2020
2020-11-25
Lokalität: Bratislava Arbeitsstelle: Project Manager, Survey Interviewer, User Experience Expert Gesellschaft: Amazon /Slovakia/ s.r.o.
Untergrenze des Gehalts (brutto): 2 000 EUR/month