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Process Improvement Specialist

Place of work
Bratislava, Slovakia
Contract type
Wage (gross)
2 500 EUR/monthBase pay for this position starts from EUR 2500 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

We are looking for a Process Improvement Specialist to join the FBA Seller Experience and Seller Coaching team in Bratislava (Slovakia). In this role, you will analyse Seller inbound processes and associated queries to perform root-cause analysis consuming various business inputs, collaborate with business and operations stakeholders worldwide, and secure their alignment to drive actions based on your data-supported recommendations. As needed, you will formulate effective coaching strategies to influence Seller behaviour through email/chat/call based coaching and reduce inbound related defects in our supply chain. In this role, you will also work very closely with FBA Operations & Supply Chain team in Luxembourg to help the team drive various programs for improving overall experience of FBA Sellers.

The ideal candidate should be able to work in a cross functional, fast-paced, ambiguous environment and must have strong analytical, program management, and communication skills. Also, they must be having a proven Customer Obsession with a strong knack of inventing solutions for Customers and a solid history of delivering results in a complex environment.

This role is based in Amazon's Bratislava office.

Key responsibilities includes:

Working backwards from Seller inbound process and develop business insights based on both qualitative and quantitative deep-dives on metrics, trends and surveys for improving Seller experience

Correlating various input and output metrics to establish mechanisms and drive improvements in various processes.

Communicating with stakeholders at multiple levels and dynamically enable business, product, engineering, and data analytics teams to define and deliver solutions

Driving and providing business insights for deep dives in weekly and monthly business reviews.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Bachelor's or Master’s degree in Computer Science, Engineering, Operations Research, Math, Statistics, Finance, Economics or similar

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - Advanced

Personality requirements and skills

· Graduate BA or BS degree required
· Actively seeks solutions through logical reasoning and data interpretation skill
· Well versed in Excel
· Very strong interpersonal and communication skills
· Proficiency in English language, both verbal and written
· Proven ability to work effectively to tight deadlines in a fast-paced environment
· Self-driven and able to drive several initiatives in parallel

· Familiar with supply chain management
· Experience with SQL
· Experience with managing projects with complexity


Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees
ID: 4033104  Termin der Veröffentlichung: 7.10.2021  Untergrenze des Gehalts (brutto): 2 500 EUR/month